Branch Manager
We are seeking a dynamic and results-driven Branch Manager to lead our branch operations, drive growth, and ensure exceptional customer service. The ideal candidate will be responsible for achieving profitability targets, managing portfolios, and developing a high-performing team.
Key Responsibilities
- Achieve profitability targets through revenue maximisation and prudent cost management.
- Grow and monitor branch’s liability and asset portfolios to achieve business targets.
- Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.
- Overall management of the branch through efficient utilization of resources.
- Delivery of excellent customer service through maintenance of high service standards.
- Ensure compliance to Enterprise-Wide Risk Management Framework.
- Motivate, coach, and develop a high performing team.
- Champion digital migration in the branch.
Qualifications & Experience
- A bachelor’s degree in Business Related from a recognized institution.
- Cash Management Training is required.
- A minimum of 8 years General Banking experience with at least 2 years at Branch Manager Level.
- Should have at least 6 months’ experience in Branch Operations: Cash, Clearing, Accounts & Administration.
- At least 4 years’ experience in the following roles:
- Personal/Business/Retail Banking or Sales Manager.
- Credit Management.
- Customer Service / Relationship Management.
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