Benefits Operations Specialist - EMEA

What this job can offer you

• This is an exciting time to join Remote and make a personal impact in the global employment space joining our Benefits team as Benefits Operations Specialist.
• This individual contributor role is part of the EOR (Employer of Record) Operations team. As a critical extension of our clients’ HR teams, EOR Ops team members navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision in over 90+ countries.
• On this team, your work directly influences our customer journey and employee experience with their Benefits. As a dynamic and curious professional, you will have the opportunity to develop yourself as an experienced international Benefits Specialist.
• You will report to our Benefits Operations Manager.

What you bring

• Provide delightful support to Employees and Clients re: Benefits in multiple areas
• Benefits plans key attributes, including pricing, coverage and claims
• Benefits plans enrolment and unenrollment
• Benefits invoicing / billing
• Benefits Remote platform
• Benefits vendors’ platforms
• Process and solve tickets and escalations in Zendesk/e-mail
• Execute with care and precision data related tasks (preparation, entry, download etc.)
• Help define/detail and execute on Standard Operating Procedures
• Work closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiences
• Be able to provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies.
• Maintain the operations process documents and be able to find automation possibilities to streamline process
• Constantly research and systematically distill written knowledge in Notion
• Be able to go from “scout to scale” and actually start things up and get things done
• Be an internal and external champion of Remote's values and Benefits team's goals

Key Responsibilities 

• Experience in HR Operations Employee Benefits ideally in the context of delivering PEO services
• Obsessed to provide an excellent customer service experience
• Strong organizational and time management skills
• Strong verbal, written, and interpersonal skills to interact internally and externally at all levels
• Ability to work in a fast-paced environment and multi-task effectively across various tech tools
• Writes and speaks fluent English
• It's not required to have experience working remotely, but considered a plus