Area Head of Customer Success
Posted:
Company Details
Name:Maersk Line
Industry:
Logistics and Supply Chain
Website:
http://www.maerskline.com/
Description:
Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world’s largest ships - we also propel the growth …
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Customer Service, Procurement
Job Description
KEY RESPONSIBILITIES:
Drive Customer Success Partner standardization, ensuring value add to Customers
- Ensure standard process and system adoption for CSPs.
- Adhere to offshoring of transactional tasks to OTS as per defined offshoring catalogue, ensuring demarcation between CSPs and OTS.
- Drive adherence to sales minimum standards for CSPs.
Drive Sales Performance and Productivity:
- Leverage insights tools and drive performance actions in a streamlined Region/Area model with close collaboration with Regional Pipeline and Performance Lead to support the Area Sales Manager as a strategic partner.
- Influence and drive performance enhancing actions via SLT.
- Drive scalability of local Integrated Solutions across customers through the Customer Solutions Partner.
Act as a Strategic Partner to Area Sales Manager:
- Align Area execution with regional sales strategy and tools.
- Drive the sales coverage process, supporting the Area Sales Manager ensuring that we administrate and run the plan timely and to a high standard.
- Leveraging insights from Regional Sales Operations to drive prioritization and actions within SLT.
Ad hoc:
- Support with pilots, system rollouts, and gembas.
- Maintain local data hygiene to meet regional and global standards.
WHO WE ARE LOOKING FOR:
Someone with:
- Relevant bachelor’s degree in supply chain management/logistics/supply chain or maritime studies
- Between 7 – 10 years’ experience in end-to-end supply chain management and execution
- Proven experience leading a team in high volume logistics operations
- Proficiency using data analytics tools
- CRM proficiency (Salesforce highly preferable)
- Stakeholder management (internally and externally)
- Ability to demonstrate delivery with high accuracy
- Ability to work under pressure in a fast-paced environment
- Attention to detail
2 open positions on Semasocial right now
· 6970 open positions in Nairobi County, Kenya
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