Applications Support Engineer

KEY RESPONSIBILITIES:

• Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs. Recommend, develop and administer policies and procedures. Recommend, within divisional policy, appropriate service and staffing levels. 
• Implement system changes through automation, process changes, management solutions and training. 
• Conduct diagnostic investigations of system errors and implement or recommend solutions or methodologies for resolution. Consult with vendors regarding system functionality. 
• Prepare various documentation including project reports, process and user manuals, presentations, strategic and technical plans and other related information on assigned application analyses. 
• Develops risk management procedures, business continuance scenarios, contingency and disaster recovery plans for central and distributed systems and networks to maintain operations during downtime and/or major disasters. Identifies and makes recommendations regarding critical points of failure. Develops and implement policies and procedures for business continuance and disaster recovery plans. Proactive in building processes to minimize/eliminate downtime. 
• Responsible for researching, developing and implementing testing methods and procedures. Ensure that products meet the highest quality standards. Monitors and reports on defects. 
• Review proposed systems software for compliance with applicable quality assurance standards before acquisition or implementation.

MINIMUM POSITION QUALIFICATION REQUIREMENTS 

Academic & Professional 

Education 

• Bachelor’s degree 
• Computer Science or Information Technology or Information Systems or related      RQ 
• Master’s degree 
• Management / IT      AA 

Professional Qualifications 

• Microsoft Certified: Azure 
• Fundamentals /Azure Administrator 
• Associate/Microsoft 365 Certified/ITIL  RQ 
• LINUX Administration      RQ 
• Database Management      AA 

 Experience 

Total Minimum No of Years’ Experience Required      2  

• Operational characteristics of a variety of computer platforms and operating systems in banking applications      2  ES 
• Applications technical support      2  ES 
• Operational characteristics, services and activities of an information systems and analysis program  2  DE 
• Principles and practices of application software installation and support      2  DE
• Basic budgeting, contracting, purchasing practices, policies and procedures      1  DE 
• Methods and techniques used in the installation, administration, monitoring, upgrading and problem resolution of central application software systems      2  DE 
• Principles and procedures of quality assurance and security related to complex, large computer systems and applications      2  DE 
• Principles and practices of application development and troubleshooting      2  DE 
• Effective analysis, communication, presentation and customer relationship skills     2  DE 
• Principles and practices of project management and administration      2  DE 
• Knowledge of relevant industry (banking) practice      2  DE 
• Principles of contract negotiation and administration      2  DE