Ambassador – Customer Excellence

A company based in Dubai is currently hiring an Ambassador – Customer Excellence to join its team. The role involves providing outstanding customer service across multiple channels including calls, emails, and chats. The selected candidate will ensure a high-quality customer experience while addressing inquiries, resolving issues, and coordinating with internal teams.

Key responsibilities include:

• Delivering professional and timely customer support through calls, emails, and chats
• Handling customer inquiries and resolving issues efficiently
• Ensuring high levels of customer satisfaction and a positive service experience
• Maintaining accurate records of customer interactions and transactions
• Coordinating with internal departments to resolve customer issues
• Adhering to service quality standards, procedures, and departmental protocols

Requirements for the role:

• Fluency in Arabic (mandatory)
• Minimum of 1 year of work experience in the UAE, ideally within the financial sector
• Previous experience in a contact center or customer support environment, handling calls, emails, or chats
• Strong communication, problem-solving, and interpersonal skills
• Customer-focused mindset with professional etiquette
• Candidates must be based in Dubai and available to join immediately
• Only applicants present in the UAE will be considered, and only shortlisted candidates will be contacted

This position offers a rotational shift schedule within a 24-hour working department and provides an opportunity to grow in a customer-centric organization.