Customer Experience Consultant

Qualification: Experienced professional with a background in Customer Experience Strategy, Consulting, Business Applications, and Enterprise Solutions (Estimated)

Salary: Above-Market Compensation (Estimated)

Location: REMOTE – United States

Company: Johnny Grow

Description:

Johnny Grow is looking for an experienced Customer Experience Consultant to join its growing consulting team. This role is available for both full-time employment and contract services and is suitable for professionals who specialize in customer experience strategy, business transformation, and revenue growth solutions.

The successful candidate will work with midmarket and large B2B and B2C clients to design, improve, and implement customer experience strategies. The role involves collaborating with marketing, sales, customer service, IT, and executive teams to create solutions that enhance customer relationships, retention, and business performance.

Key Responsibilities:

• Develop and deliver customer experience solutions using proven CX frameworks and best practices.

• Design or refine customer experience strategies aligned with business growth objectives.

• Integrate customer-facing departments and improve customer journey experiences.

• Apply technology solutions such as CRM platforms, automation tools, reporting systems, and analytics.

• Engage with clients to identify challenges and create strategies for improving customer relationships.

• Support business development activities, manage sales opportunities, and contribute to revenue growth.

• Deliver CX consulting services and manage client projects, including scope, timelines, quality, and project teams.

• Build trusted relationships with senior-level executives and client stakeholders.

• Manage client accounts and support long-term business partnerships.

Requirements:

• Minimum 15 years of experience in Customer Experience (CX) consulting or as a company C-suite operator.

• Minimum 7 years of full-time experience implementing CX technologies and processes.

• Proven experience in successful sales and consulting service delivery.

• Strong ability to build and manage relationships with senior-level client executives.

• Excellent communication skills with cross-functional leaders including CEO, CRO, CMO, and CIO.

• Ability to influence teams, collaborate across departments, and achieve business goals.

• Strong analytical, problem-solving, leadership, and decision-making abilities.

• Experience delivering executive-level presentations.

• Strong interpersonal skills with a passion for relationship building.

• Must be eligible to work in the United States without visa sponsorship.

• Strong knowledge of:

• Customer Experience strategy, consulting frameworks, and customer journey optimization.

• Salesforce CRM, CX technology platforms, automation, and reporting systems.

• Business analytics, revenue growth strategies, and enterprise client management.