Customer Care – Account Manager
Posted:
Position: Customer Care – Account Manager
Date Posted: June 14, 2026
Industry: Electrical Services / Customer Support / Account Management
Employment Type: Full Time
Experience: Minimum 3 Years of Service Customer Care Experience
Qualification: Diploma/Degree/Certificate in Business Administration, Customer Service, or Related Field
Location: Madison, Tennessee, United States, REMOTE
Company: Stones River Electric
Description:
Stones River Electric is seeking a detail-oriented Customer Care – Account Manager to join its team in Madison, Tennessee. The role focuses on supporting both internal and external customers by providing accurate service and billing information while ensuring smooth communication between departments.
The selected candidate will handle customer service requests, manage data entry tasks, and maintain updated records across customer portals and internal systems. This position requires strong organizational skills and the ability to manage multiple administrative and communication tasks efficiently.
This opportunity is ideal for professionals who enjoy customer interaction, problem-solving, and working in a fast-growing service environment with strong career development potential.
Key Responsibilities:
• Handle incoming and outgoing customer phone calls
• Process customer service requests accurately and efficiently
• Update and manage customer portals
• Coordinate with service coordinators and notify customers of service schedules
• Upload documentation to customer portals and internal work order systems
• Perform accurate data entry and record management
Requirements:
• Minimum 3 years of customer care or service experience
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office, especially Excel
• Ability to manage customer communication professionally
• Strong knowledge of:
• Customer service operations and communication
• Data entry and documentation systems
• Microsoft Office tools and Excel functions
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