Front Desk Agent
Posted:
Position: Front Desk Agent
Date Posted: June 12, 2026
Industry: Hospitality / Hotels / Guest Services
Employment Type: Full Time
Experience: Previous Hotel Front Office Experience Required
Qualification: Diploma or Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or a Related Field Preferred
Salary: AED 4000 to 7000 (estimated)
Location: Dubai, United Arab Emirates
Company: Nassima Tower Hotel Apartments
Description:
Nassima Tower Hotel Apartments is seeking a professional and customer-oriented Front Desk Agent to join its hospitality team in Dubai. This role is ideal for individuals with hotel front office experience who enjoy interacting with guests and delivering exceptional customer service in a fast-paced environment.
The successful candidate will be responsible for managing front desk operations, assisting guests throughout their stay, and ensuring a welcoming and positive guest experience. Candidates with hands-on experience using Opera PMS and strong communication skills will be highly valued.
Key Responsibilities:
• Welcome guests and provide professional check-in and check-out services
• Handle guest inquiries, requests, and concerns in a courteous manner
• Manage reservations and room allocation processes accurately
• Maintain guest records and update information using Opera PMS
• Coordinate with housekeeping and other departments to ensure smooth operations
• Process payments and maintain accurate front desk documentation
• Deliver exceptional customer service and enhance guest satisfaction
• Ensure compliance with hotel policies and operational procedures
Requirements:
• Previous experience in a hotel front office role
• Proficiency in Opera PMS
• Excellent communication and interpersonal skills
• Strong guest service and customer relations abilities
• Professional appearance and positive attitude
• Ability to work efficiently in a fast-paced hospitality environment
• Candidates currently available in the UAE are preferred
• Strong knowledge of:
• Hotel front desk operations and guest service procedures
• Opera PMS reservation and guest management systems
• Customer service standards and hospitality best practices
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