Food & Beverage Supervisor

Position Title: Food & Beverage Supervisor

Direct Line Reporting: Restaurant Manager / Operations Director

Industry Sector: Hospitality

Gross Salary Structure: Kshs. 30,000 - 35,000

Location: Thika Road

Strategic Objective

We are seeking a highly energetic, operationally sound Food & Beverage Supervisor to elevate our dining and service standards. Your primary focus will be to synchronize front-of-house hospitality with kitchen production, ensuring every guest enjoys an exceptional culinary experience. This position bridges active floor management with essential back-office administration; you will guide your branch through shift scheduling, stock tracking, cost containment, and rigorous health compliance checks. The role calls for an inspiring team leader who thrives in high-volume hospitality environments and knows how to maintain total service precision during peak operational hours.

Scope of Responsibilities

Floor Supervision & Service Excellence

• Direct the daily operations of all assigned food and beverage service points, including primary dining areas, bar setups, and auxiliary lounges.

• Enforce pristine organization, cleanliness, and staging across all guest-facing and backend service stations before, during, and after shifts.

• Engage directly with guests on the floor, handling inquiries and resolving service feedback with ultimate professional diplomacy.

• Partner tightly with the culinary team to guarantee smooth communication, correct order pacing, and immediate menu adjustments.

Personnel Leadership & Skills Training

• Manage, inspire, and monitor an active team of food servers, hosts, bartenders, and clearing staff to meet set hospitality standards.

• Construct balanced staff duty rosters and handle time-off requests, securing optimal floor coverage during peak weekend and holiday windows.

• Conduct continuous on-the-job training covering upscale table service techniques, upsell strategies, and proper customer engagement manners.

• Document employee floor behaviors, provide real-time performance feedback, and assist management with formal staff evaluations.

Inventory Control & Financial Accountability

• Monitor, count, and manage daily beverage, linen, and dry stock levels, drafting precise replenishment orders to avoid service deficits.

• Formulate detailed shift wrap-up logs, auditing point-of-sale (POS) summaries, cash drawer balances, and credit card transactions.

• Enforce rigorous cost-control procedures, analyzing ingredient or beverage usage to actively minimize kitchen wastage and pilferage.

• Coordinate with approved vendors and suppliers to inspect the quality and verify the delivery volumes of incoming kitchen and bar inventory.

Safety, Hygiene & Compliance Management

• Maintain absolute alignment with local municipal health mandates, food handling bylaws, and emergency safety codes.

• Run mandatory daily inspections across kitchen prep lines and storage units to confirm adherence to corporate hygiene policies.

• Oversee structural side-work routines, ensuring complete sanitation of service cutlery, glassware, tables, and equipment.

Qualifications & Prerequisites

Minimum Requirements

• Education: Diploma in Hospitality Management, Food and Beverage Options, or an equivalent qualification from a recognized institution.

• Experience: Minimum of 5 years of progressive experience within the hospitality space, featuring at least 3 years explicitly operating in a supervisory capacity within a restaurant or hotel setup.

• Technical Savvy: Advanced hands-on proficiency working with modern hospitality Point-of-Sale (POS) software and basic Excel sheet logging.

• Physical Vitality: Great stamina and agility, with the absolute comfort to stand, walk, and coordinate service lines across long, active shifts.

Professional Capabilities

• Command & Diplomacy: Authoritative yet approachable leadership style, capable of keeping diverse service staff focused under high-pressure scenarios.

• Operational Precision: Meticulous eye for detail, easily identifying service gaps, presentation issues, or minor inventory variances.

• Problem Solving: Quick-thinking nature, with a proven ability to de-escalate customer complaints and patch sudden scheduling gaps smoothly.

Rewards & Professional Growth

• Dynamic Leadership Footprint: Take complete operational charge of an active hospitality outlet within a popular commercial corridor.

• Administrative Competency: Broaden your business skillsets across cost accounting, supplier networks, and corporate team-building structures.

• Career Pathing: Advance into higher culinary management tiers through documented floor successes and high-quality customer reviews.

Send your CV for the Food & Beverage Supervisor position, making sure to include the exact job title in the subject line of your email. Apply today and help bring accuracy and efficiency to our financial operations.