Senior Lead – HR Shared Services & Benefits

What the role involves in practice

• Owning benefits operations end-to-end: administering medical insurance, pension, and welfare programmes; managing enrolments, exits, and benefit changes; resolving employee queries and coordinating provider escalations; liaising with brokers, underwriters, and benefits providers to ensure service delivery standards are met. Annual benefits reviews, utilisation tracking, and employee communications are all part of the mandate.
• Leading occupational health and safety coordination: acting as the first point of contact for OH&S queries, coordinating pre-employment and periodic medicals, administering WIBA claims processes, maintaining injury logs and incident records, and supporting DOSH reporting compliance across markets.
• Running the wellness and mobility support function: coordinating quarterly wellness activities, managing gym and fitness provider relationships, tracking programme effectiveness, and supporting employee relocation and international assignment processes—including visa, work permit, and immigration documentation coordination.
• Across all of this, the role also owns vendor management, SLA adherence through Freshservice or equivalent platforms, PO and invoice tracking, and the reporting and dashboard infrastructure that makes the function visible and improvable.

What we're looking for

• Proven track record in HR operations, benefits administration, or HR Shared Services, with demonstrable experience across employee benefits, occupational health coordination, or global mobility support—ideally in a multi-country environment.
• Working knowledge of Kenyan labour law, WIBA 2007, and DOSH requirements, with experience supporting occupational health or work injury programmes and an understanding of East African employment regulations.
• A relevant degree in Human Resources, Law, Business Administration, or Psychology (Master's or HR certification preferred), with strong analytical capability and experience using HR data to drive operational improvement..