Job Description:
We are seeking a results-driven Branch Manager for a microfinance branch in the Western Region. The role involves managing daily operations, supervising staff, overseeing loan processing, and maintaining high standards of customer service. The ideal candidate will drive business growth, ensure portfolio health, and maintain compliance with financial and operational regulations. Strong leadership, credit management, and community engagement skills are essential.

Key Responsibilities:

Branch Operations & Management

• Oversee daily branch operations and ensure adherence to policies and regulations

• Supervise branch staff and ensure efficient workflow across loans, customer service, and cashiering

• Maintain a secure, professional, and customer-focused environment

• Monitor operational efficiency and service delivery

Credit & Lending Management

• Supervise loan processing, appraisal, disbursement, and recovery

• Maintain a healthy loan portfolio with timely repayments and low delinquency

• Ensure adherence to credit policies and risk frameworks

• Evaluate and approve/recommend loans within authority limits

Business Development & Client Relationship Management

• Drive branch growth through client acquisition and product promotion

• Build and maintain strong relationships with clients, local leaders, and community stakeholders

• Identify opportunities to expand branch outreach and portfolio

Team Leadership & Development

• Lead, coach, and mentor loan officers and support staff

• Conduct performance evaluations, training, and capacity-building initiatives

• Foster a high-performance culture aligned with organizational goals

Reporting & Compliance

• Prepare and submit accurate branch performance reports

• Ensure compliance with financial, operational, and audit standards

• Address and resolve audit findings efficiently

Key Requirements:

• Degree in Finance, Business Administration, Economics, or related field

• Minimum 3 years’ experience in microfinance, retail banking, or financial services, with 1–2 years in a managerial role

• Knowledge of microfinance principles, group lending, and rural financial markets

• Strong credit analysis, risk management, and customer service skills

• Proficiency in Microsoft Office and Core Banking Systems (CBS)

Perks and Benefits:

• Opportunity to lead and develop a high-performing branch team

• Exposure to microfinance operations and community-focused lending

• Performance-based incentives and professional growth opportunities

• Supportive work environment promoting leadership development

Salary: KShs. 45,000 + Incentives
Location: Western Region