Workato Administrator

Rula is seeking a Workato Administrator to manage and optimize the automation systems that connect the company’s technology platforms. This remote role focuses on building integrations between systems such as Salesforce, Zendesk, and other operational tools to reduce manual work and improve business efficiency.

The successful candidate will take ownership of the Workato platform, troubleshoot integration issues, develop automation solutions, and collaborate with Technical Program Managers, Salesforce Administrators, and developers. This position offers the opportunity to directly improve workflows that support healthcare providers and patients.

Key Responsibilities:

• Build, maintain, and optimize automation workflows using Workato and related integration platforms.

• Develop integrations between Salesforce, Zendesk, and other business systems.

• Troubleshoot production integration failures, identify root causes, and implement reliable solutions.

• Create effective error handling and monitoring processes for integrations.

• Identify inefficient manual processes and deliver automation solutions with measurable improvements.

• Collaborate with Business Systems teams, developers, and technical stakeholders.

• Manage platform improvements and ensure integrations remain scalable and reliable.

Requirements:

• 2+ years of hands-on experience building and maintaining enterprise integrations using Workato or similar platforms such as MuleSoft, Boomi, or Tray.io.

• Experience administering Salesforce or working closely with Salesforce teams as an integration owner.

• Proven experience troubleshooting production integration issues and implementing monitoring solutions.

• Working knowledge of REST APIs, JSON, webhooks, authentication methods, and external ID matching.

• Experience identifying operational inefficiencies and implementing automation solutions.

• Ability to work independently and manage platform responsibilities with minimal supervision.

• Strong knowledge of:

• Workato automation and enterprise integrations

• Salesforce data architecture and integrations

• REST APIs, JSON, webhooks, and authentication mechanisms

Preferred Qualifications:

• Official Workato Certification.

• Experience as the primary administrator of an enterprise integration platform.

• Strong understanding of data architecture and system-of-record management.

• Familiarity with Salesforce standard/custom objects, relationships, and external lookup keys.

• Experience managing automation platforms independently.

Benefits:

• 100% remote work environment for eligible U.S.-based employees.

• Medical, dental, vision, life, disability, and FSA/HSA benefits.

• 401(k) retirement plan access.

• Generous paid time-off policies, including company-wide shutdown weeks.

• Paid parental leave for all parents.

• Employee Assistance Program (EAP).

• Quarterly department stipend for team activities.

• Employee resource groups and inclusive workplace initiatives.

• Home office stipend and monthly internet/cell phone support.

• Wellness program with monthly wellness stipend.