Help Desk / Front Office Sales Staff (2 Positions)

Role Overview

As the first point of contact for visitors and prospective customers, you will create a welcoming, professional experience while helping people understand the company’s services and purchasing process. You will turn enquiries into well-documented sales leads, making sure the sales team has the information needed to follow up effectively.

Key Responsibilities

• Welcome walk-in customers and other visitors, identify their needs, and direct them to the right support.
• Explain the company’s services and outline the steps involved in making a purchase.
• Respond to customer enquiries by phone, email, and other messaging channels in a timely manner.
• Record contact details, enquiry information, and follow-up actions accurately.
• Assess prospective customers’ needs and pass qualified leads to the sales team with relevant details.
• Support promotional activities, local marketing initiatives, and customer engagement events.
• Maintain an orderly reception area and up-to-date customer records.
• Provide practical assistance to the sales and marketing teams as required.

Requirements & Qualifications

• Diploma or degree in Business, Marketing, Communications, or a related discipline.
• At least two years of experience in reception, front office, customer service, or sales.
• Sound basic knowledge of sales and a genuine interest in marketing.
• Confident communication and customer-facing skills.
• Comfort using MS Office and email; familiarity with CRM systems is an advantage.
• Previous experience in the motor industry is not required.