Warehouse Outbound Parts Administrator

Job Summary

To proactively process parts orders and dispatch parts to meet Parts Arrival Ratio (PAR) targets and minimize the Division’s LTP ratios to within acceptable HQ ranges. To ensure timely management of faulty parts return process and credit notes processing.

Supervisory Responsibility

Oversee and manage daily operations related to parts outbound management and distribution. Oversee the daily activities of the parts outbound and Authorized Service Center (ASC) support team. Meet and exceed client HQ requirements in terms of product support through parts supply.

Key Responsibilities

• Forecast parts requirements based on consumption and trends to support Long Term Repair Ratio (LTP).
• Work with the warehouse team proactively in respect of parts dispatching to meet Parts Arrival Ratio (PAR) targets.
• Control YTD statistics and necessary comparison tables to last year, etc.
• Management of faulty parts return process and credit notes processing.
• Monitor, escalate, and report delays to warehouse management.
• Provide regular detailed parts reports to management.
• Make effective and regular use of the SEEA systems.
• Manage parts stock in compliance with client standards as set out in the Parts Stock Holding and Ordering Policies.
• Report, interpret, and consult on information to improve client spare parts logistics.

Key Performance Indicators (KPI)

• Parts Arrival Ratio (PAR)
• Credit Return Management
• Long Term Repair Ratio (LTP)

Requirements

Qualifications

• Certificate/Diploma in Logistics / Business Management (Essential) or
• Degree/Diploma in Procurement or related field.

Experience

• Minimum of 5 years related experience in Consumer Electronics.
• 3–5 years’ experience in a Logistics environment, of which 3 years must include managing people (Essential).
• Exposure to Service Delivery methodologies.
• In-depth knowledge of repair and service centre operations.

Required Skills & Competencies

Technical:

• Knowledge of supply chain operations.
• Knowledge of forecasting systems and processes.
• Understanding of parts distribution.
• Knowledge of tracking and reporting on parts movements.
• Understanding of spare parts administration and accurate, detailed report writing.

Behavioral:

• Interpersonal skills.
• Self-starter with good time management.
• Communication skills.
• Problem-solving.
• Planning & Organizing.
• Decision making and Coordination.