Tupande Soko Chief of Staff

Responsibilities

Strategic Projects & Execution:

• Collaborate with the Director of Market Access and senior leadership to develop and implement strategies that align with Tupande's business objectives and improve operational efficiency
• Lead time-bound initiatives directly for the Soko MD (e.g., new product launches, investor/partner engagements, organisational restructuring)
• Step in as project lead on critical initiatives where leadership bandwidth is limited
• Provide analytical support for new business opportunities or expansion decisions

Cross-Functional Coordination:

• Collaborate with Soko's support teams, Finance, Procurement, Sales, and Processing to identify and resolve cross-functional bottlenecks that affect service delivery, growth, or impact
• Work with customer-facing teams to ensure customer service standards are maintained, using feedback and data to identify areas for improvement

Reporting & Performance Tracking:

• Manage OKR design and tracking, KPI reporting, and provide regular updates to senior management on operational performance and customer experience metrics
• Establish and maintain an effective operational control environment that promotes ethical and responsible behaviour through integrated processes

Team Management & Talent:

• Support direct reports on their professional development and daily work
• Build the team through strategic hiring
• Act as a liaison between customer-facing staff and senior leadership for team updates, planning, and feedback

Process Improvement:

• Identify and streamline bottlenecks in internal operations and manage the tracking of key departmental controls.

Career Growth and Development

We have a strong culture of constant learning, and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

Technical skills: Specialized knowledge and expertise required to perform job duties.

• Strong project management and organizational skills.
• Advanced Microsoft Excel and PowerPoint (or Google Suite equivalents).
• Excellent writing, communication, and presentation skills.
• Data analysis and performance management systems