Trade Development Representative

Role Overview

This is a field-based role focused on making sure mobile money agents and T-Kash outlets are active, well-stocked, and visible to customers. You will spend most of your time on the road, visiting partners to assess their performance, resolve daily operational issues, and push for growth in SIM registrations and float turnover. The quality of your visits directly impacts agent productivity, brand presence, and overall sales results.

Key Responsibilities

• Carry out structured visits to SSO and T-Kash agent outlets following defined route plans, with clear priorities for high-traffic locations.
• Identify and recruit new agents from mobile money outlets and busy retail stores, keeping accurate records of your territory’s agent network and coverage gaps.
• Monitor agent performance on SIM sales and float usage, enforcing the required stock-to-sales ratio and helping agents correct stock imbalances.
• Deliver hands-on training to agents on transaction handling, SIM registration steps, and anti-money-laundering rules, followed by quick tests to confirm understanding.
• Provide agents with essential business tools and transaction materials, ensuring they are always ready to serve customers.
• Maintain merchandising standards at each outlet by installing and refreshing point-of-sale materials, displays, and branding so that the company remains highly visible.
• Escalate unresolved partner issues, track daily outcomes, and recommend improvements based on what you observe across different outlets.

Requirements & Qualifications

• Diploma or bachelor’s degree in Business, Marketing, or a related discipline.
• At least one year of experience in sales or distribution, preferably within FMCG or a telecom operator.
• Strong customer focus with the ability to listen to partner concerns and respond appropriately.
• Proven influencing and negotiation skills to drive agent compliance and commitment.
• Ability to network and build lasting partnerships with independent retailers and agents.
• Analytical mindset to interpret sales figures, spot underperforming outlets, and adjust strategies in real time.