Track & Trace Officers M/F

Mission Description

To provide real-time visibility of all transport operations by monitoring vehicle movements, managing IVMS/GPS tracking, coordinating convoy activities, reporting operational exceptions, and ensuring timely communication with internal stakeholders, transporters, and clients to support safe, efficient, and compliant transport operations.

Key Responsibilities

Track & Trace Operations

• Monitor all assigned vehicles using the IVMS/GPS tracking platform to ensure continuous visibility throughout the transport journey.
• Track vehicle movements from origin to destination, including loading, transit, border crossing, delivery, and return journeys.
• Monitor convoy movement to ensure compliance with approved convoy management procedures.
• Identify transport delays, route deviations, unauthorized stops, and operational exceptions, escalating issues promptly.

IVMS Monitoring & Driver Compliance

• Monitor driver behaviour through IVMS, including speeding, harsh driving, unauthorized stops, night driving, and convoy gap violations.
• Generate and distribute daily driver violation reports to management, QHSE, and transport service providers.
• Maintain historical records of violations and support corrective action initiatives with transporters.
• Ensure IVMS information is accurate, updated, and fully operational throughout each shift.

Client Communication & Operational Coordination

• Provide customers with regular updates on truck locations, estimated arrival times (ETAs), convoy progress, and operational exceptions.
• Issue timely notifications for convoy departures, arrivals, and site approach in accordance with client communication requirements.
• Coordinate daily with transporters, convoy leaders, border teams, site teams, and internal operations to ensure uninterrupted cargo movement.
• Escalate incidents, emergencies, and operational risks to the Control Tower Manager without delay.

Reporting & Data Management

• Prepare accurate daily, weekly, bi-weekly, and monthly operational tracking reports.
• Consolidate transport performance data, transit times, mileage, truck rotations, vehicle utilization, and operational KPIs.
• Maintain accurate tracking records and ensure all operational data is properly archived and readily available for reporting and audits.
• Develop action trackers for outstanding operational issues and monitor closure of assigned actions.

Performance Monitoring & Continuous Improvement

• Analyse transport performance trends and recommend improvements to increase operational efficiency and visibility.
• Support implementation and continuous improvement of tracking technologies, reporting systems, and communication processes.
• Participate in operational review meetings by presenting tracking performance and KPI reports.
• Assist with transporter performance reviews by providing accurate operational performance data.

Profile

• Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Transport Management, Information Systems, or a related field.
• Certificate in Logistics or Transport Management is an added advantage.
• Minimum 2–3 years' experience in transport operations, fleet management, logistics coordination, or a Control Tower environment.
• Experience using IVMS/GPS tracking systems.