Test Center Administrator
Posted:
Company Details
Name:Pearson
Industry:
Education Management
Website:
http://www.pearsonafrica.com/
Description:
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an ed…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Customer Service
Job Description
- The Test Administrator plays a critical role in delivering a secure, professional, and welcoming exam environment for all test‑taking candidates. This position is responsible for ensuring exam integrity while providing an excellent customer experience. The role offers a great opportunity to join a diverse, professional team and to support candidates during an important milestone in their careers.
Key Responsibilities
- Welcome, greet, and check in customers and test‑taking candidates in a professional and friendly manner
- Verify candidate identity through approved personal identification documents
- Clearly explain exam testing processes, rules, and procedures to candidates
- Proctor / invigilate candidates during examinations to ensure compliance with all testing security requirements
- Maintain strict adherence to exam security procedures, company policies, and professional standards
- Monitor candidates closely for restricted or suspicious behavior, paying attention to detail from a distance
- Troubleshoot and escalate technical issues by working with internal departments (e.g., IT support) when required
- Escort candidates to and from the testing room as needed
- Perform basic housekeeping duties, including vacuuming floors and sanitizing keyboards and workstations
Working Environment
- Quiet, controlled testing environment
- Requires the ability to sit for extended periods
- Involves close monitoring and occasional walking/escorting of candidates
Candidate Profile – Skills & Experience Essential:
- Friendly, professional, and customer‑focused approach
- Strong attention to detail with the ability to follow procedures precisely
- School‑level qualifications in English and Mathematics
- Flexibility to work different days and shifts, including early mornings, evenings, and weekends
- Comfortable working independently and as part of a team Desirable:
- Previous customer service experience (preferably 3-5 years)
- Working knowledge of Microsoft Office (Word, Excel, Outlook)
- Experience in a regulated, secure, or compliance‑driven environment
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