Telesales Representative (Pharmaceutical), Pharmacy

Job Description

Job Role

• To drive pharmaceutical product sales through telesales channels by engaging pharmacies, clinics, and healthcare providers. The role involves building strong client relationships, meeting sales targets, and ensuring customer satisfaction while adhering to company policies and compliance standards.

Key Responsibilities

Sales Operations

• Conduct daily telesales calls to pharmacies and healthcare providers.
• Promote pharmaceutical products and ensure timely order processing.
• Track and achieve daily, weekly, and monthly sales targets.

Customer Service

• Maintain high levels of customer satisfaction through effective communication.
• Handle client inquiries, objections, and complaints professionally.
• Provide product knowledge and guidance to clients.

Client & Market Management

• Build and maintain long-term relationships with pharmacies and distributors.
• Identify new business opportunities and expand client base.
• Monitor competitor activities and market trends.

Compliance & Reporting

• Ensure adherence to pharmaceutical sales regulations and company policies.
• Maintain accurate records of calls, orders, and client interactions.
• Prepare daily/weekly sales reports and submit reconciliations.

Qualifications

• Diploma/Degree in Sales, Marketing, Pharmacy, or related field.
• 7 years’ experience in pharmaceutical telesales or distribution.
• Strong communication and negotiation skills.
• Good understanding of pharmaceutical products and market dynamics.

Skills and Competencies

• Proven telesales and client relationship management skills.
• Excellent communication and persuasion abilities.
• Ability to work under pressure and meet strict targets.
• Integrity, discipline, and attention to detail.
• Knowledge of pharmaceutical distribution processes.
• Familiarity with POS systems and order tracking tools.
• Conflict resolution and problem-solving abilities.