Telesales Agent

Role Overview

You will be the first voice many business owners hear from Tushop, responsible for turning cold outreach into warm sales conversations. Working under the Strategic Merchant Acquisition Lead, you will spend your days making high-volume outbound calls, uncovering what prospective businesses need, and introducing them to Tushop's B2B offering. Your success directly expands Tushop's merchant base and feeds a steady flow of qualified leads to the field sales team.

Key Responsibilities

• Place a high volume of outbound calls to business owners, managers, and other decision-makers to introduce Tushop's B2B platform.
• Ask purposeful questions to understand each prospect's current operations, pain points, and buying potential.
• Tailor your pitch to show how Tushop fits different types of businesses, using clear, confident language.
• Address objections around product fit, cost, or implementation during initial conversations to keep prospects engaged.
• Follow up consistently with prospects at the right intervals to keep momentum and uncover new opportunities.
• Qualify leads based on need, authority, and timing, then hand them off to the Sales team with full context for a smooth transition.
• Schedule meetings, demos, and appointments for the Sales team whenever a prospect shows genuine interest.
• Keep every call outcome, lead status, and customer interaction up to date in the CRM to ensure accurate tracking and reporting.

Requirements & Qualifications

• At least 3 years of telesales experience, preferably in a B2B environment selling to businesses rather than consumers.
• Excellent verbal communication skills and a natural ability to build rapport quickly over the phone.
• Proven sales or persuasion ability, including handling objections and closing interest in a first or second call.
• Confidence talking with owners, executives, and procurement or operations managers.
• Strong listening skills, so you can identify needs that aren't always stated upfront.
• Comfort with cold calling and the resilience to handle daily rejection without losing motivation.
• Strong organisational skills and a consistent approach to follow-up and pipeline management.
• Hands-on experience using CRM systems or similar sales tracking tools.
• A positive, persistent attitude with a genuine desire to grow professionally in a target-driven sales role.