Technician Assistant (Healthcare Focus)-Fixed Term, CIME-EA

Job Title: Simulation Centre Technician

Job Purpose / Summary

To ensure that simulation-based learning can take place by setting up spaces and maintaining physical equipment (simulators, AV, etc.) and to work with administrative and educational personnel to promote innovative technical solutions for the LMIC context, with a particular focus on healthcare assistants.

Key Roles and Responsibilities

• Maintain equipment.
• Maintain an inventory of equipment.
• Set up and take down clinical spaces.
• Assist visitors, students, faculty, and staff in a professional and courteous manner.
• Create psychological safety for learners.
• Manage phone calls, emails, and correspondence promptly and efficiently.
• Deal with queries from the public and customers in line with the AKU’s communication guidelines.
• Maintain a filing system of records, equipment and activities, and retrieve information as and when required.
• Provide periodic reports as and when required.
• Collaborate with the administrative and educational team to ensure spaces are set up.
• Collaborate with educators to prepare materials and resources for simulation sessions.
• Participate in simulation scenarios and assist in coordination of educational programs and workshops.
• Provide healthcare assistant insight into the setup of the simulation centre.
• Complete any other duties assigned by supervisor.

Qualifications and Experience

• KCSE with a minimum grade C or equivalent.
• Experience as a patient attendant.
• Experience in the homecare industry.
• Excellent written and verbal communication skills.
• Excellent time management and prioritization skills.
• Able to deal with conflict and de-escalate situations.
• Attention to detail, focused on providing a high quality experience to visitors and learners.
• Able to speak up if unsure or unhappy and ask for help if required.
• A team player who supports other team members.
• Invested in continuous improvement of self, others and the Centre.
• Able to reflect and show change in behaviour based on reflection and feedback.
• Excellent self-presentation.
• Ability to multitask.