Quality Reviewer

Crawford & Company is seeking a Quality Reviewer for a remote position supporting claim quality and accuracy across property and casualty insurance operations. This role is ideal for professionals with experience in property adjusting, estimating, and quality control who can ensure claims meet industry standards and client requirements.

The successful candidate will review claim files, estimates, and related documentation to identify quality issues, recommend improvements, and support operational excellence. This position requires strong knowledge of Xactimate, XactAnalysis, claim handling processes, and the ability to provide detailed feedback to improve overall claim performance.

Key Responsibilities:

• Review estimates and claim files to ensure accuracy, consistency, and compliance with client requirements.

• Conduct detailed quality reviews of claims before submission to clients.

• Verify claim information and ensure proper processing according to established quality standards.

• Review transactions and compare information against source documents to identify and resolve errors.

• Verify corrected materials and prepare quality assurance reports.

• Analyze claim and process trends to recommend corrective actions.

• Identify opportunities for improving quality processes, procedures, and tools.

• Provide feedback and support to field adjusters and service centers regarding claim file trends and issues.

• Monitor process performance and report findings to responsible management.

• Stay updated with quality assurance standards, principles, and industry practices.

• Maintain compliance with Crawford’s Code of Conduct and professional standards.

Requirements:

• Bachelor’s Degree or equivalent combination of education and experience.

• Minimum 2 years of experience in estimating and/or property adjusting.

• Minimum 3 years of experience using Xactimate and XactAnalysis.

• Experience handling property and/or casualty claims is required.

• At least 1 year of audit or quality control experience is preferred.

• Active Adjuster License is required.

• Ability to obtain and maintain required state adjuster licenses.

• Excellent written and verbal communication skills.

• Strong analytical, critical thinking, and problem-solving abilities.

• Excellent attention to detail and organizational skills.

• Ability to work independently while collaborating effectively with teams.

• Commitment to continuous learning and professional development.

Strong knowledge of:

• Property Claims

• Casualty Claims

• Insurance Claim Review

• Quality Assurance

• Quality Control

• Xactimate

• XactAnalysis

• Claim Estimating

• Property Adjusting

• Audit Processes

• Risk Assessment

• Process Improvement

• Claims Compliance

Benefits:

• Competitive base pay.

• Performance-based rewards and incentives.

• Medical, dental, and vision plans.

• Prescription drug coverage.

• HSA, HRA, and FSA accounts.

• Paid holidays, vacation, and sick leave.

• 401(k) retirement plan.

• Tuition assistance and training programs.

• Paid parental leave.

• Career development opportunities.