Technical Architect End User Services

Role Overview

As an End User Computing Technical Architect, you will shape workplace technology solutions from early client discovery through proposal, proof of concept and handover to implementation teams. You will connect business needs with secure, scalable designs across Microsoft, ManageEngine and Mimecast technologies, helping clients make informed decisions while supporting the organisation’s opportunity and sales processes.

Key Responsibilities

• Engage clients and internal stakeholders to clarify workplace technology requirements, assess existing environments and recommend solutions suited to business goals, security needs and expected growth.
• Design end user computing architectures, including platform selection, enterprise integrations, data flows, security controls and implementation approaches.
• Prepare architecture diagrams, technical specifications, design documents, implementation plans, statements of work, deliverables and completion criteria.
• Assess opportunities against organisational capabilities and policies; contribute to scope definition, pricing, parts lists, executive summaries and RFI or RFP submissions.
• Coordinate and deliver client proof of concepts, arranging the necessary technical resources and defining how outcomes will be evaluated.
• Advise clients, sales colleagues and technical delivery teams on solution choices, technical feasibility and implementation considerations; guide the transition of approved designs to delivery.
• Plan for interoperability with enterprise systems such as identity directories, ERP and CRM platforms, using suitable APIs, web services and data exchange methods.
• Ensure proposed designs reflect applicable privacy obligations, industry standards and organisational security policies, including appropriate access controls, encryption and data protection measures.

Requirements & Qualifications

• Bachelor’s degree in information technology, computer science, information systems or a related discipline.
• Seasoned professional technical experience in a large-scale technology services environment; multinational experience is preferred.
• Seasoned experience as an End User Computing Technical Architect or in a comparable architecture role, with a track record designing enterprise-level solutions.
• Strong knowledge of Microsoft workplace, security and infrastructure technologies, including Microsoft 365, Copilot, Intune, Entra ID, Defender XDR, Purview, Azure, Exchange Online, Teams, SharePoint, Windows client and server, and hybrid identity.
• Working knowledge of relevant ManageEngine and Mimecast offerings, including endpoint and service management, privileged access, security operations, email security, data protection, governance and compliance.
• Understanding of network protocols, topologies, system architecture, software design principles, troubleshooting, enterprise integrations and data exchange technologies.
• Experience with client consulting and technical engagement, clear written and verbal communication, and the ability to collaborate with sales, engineering and delivery teams.
• Familiarity with data privacy requirements, security practices and compliance controls. Knowledge of Microsoft subscription models, including EA and LSP, is also relevant.
• Microsoft certifications aligned with Modern Work, Security or Azure are relevant, including MS-102, MS-700, MD-102, SC-100, SC-200, SC-300, SC-400 and AZ-104. Mimecast and ManageEngine product, sales or technology certifications are also applicable.
• ITIL or TOGAF certification is advantageous. Familiarity with project management methodologies is beneficial.

What We Offer / Why Join

The role offers the opportunity to work across client advisory, solution architecture, technical sales support and delivery transition, with a broad range of workplace, security and infrastructure technologies.