Spa Manager

Role Overview

Lead the daily running of a high-end spa in Westlands, Nairobi, balancing an exceptional guest experience with efficient schedules, well-supported staff and strong commercial performance. This hands-on management role keeps service, hygiene and facility standards consistently high while developing the spa’s revenue and guest loyalty.

Key Responsibilities

• Oversee daily spa operations, ensuring treatment rooms and shared areas meet cleanliness, hygiene, ambience and service standards.
• Coordinate bookings, treatment schedules, room use and staff coverage to make effective use of the spa’s capacity.
• Manage stock levels, source professional products and supplies, maintain supplier relationships, and arrange servicing of spa equipment.
• Recruit, induct, coach and assess therapists, nail technicians, aesthetic specialists and reception staff; prepare rosters and monitor performance and commissions.
• Maintain a smooth guest journey from arrival through follow-up, respond to feedback and complaints, and put appropriate service recovery measures in place.
• Develop retention initiatives, including loyalty offers, VIP packages and personalised guest follow-up.
• Review sales, treatment and retail revenue, staff utilisation and operating costs; prepare operational, commission and budget reports for senior management.
• Work with marketing colleagues on promotions and seasonal packages, and use guest preferences and competitor activity to identify new treatment opportunities.

Requirements & Qualifications

• At least five years of progressive management experience as a spa or salon manager in a luxury spa, five-star hotel wellness centre or comparable high-end beauty business.
• A diploma or bachelor’s degree in hospitality management, business administration, beauty therapy, spa management or a related discipline.
• Working knowledge of spa booking and point-of-sale systems, inventory tools and basic financial reporting.
• Experience overseeing budgets, sales performance, stock control and staff commission arrangements.
• Strong people leadership, including the ability to coach a varied team, address workplace concerns and sustain a service-focused working environment.
• Confident guest-relations skills and a clear understanding of attentive, luxury-level hospitality.

What We Offer / Why Join

This is a full-time, on-site management opportunity in Westlands, Nairobi, with an attractive salary package commensurate with experience.