Field Collection Officer

Role Overview

As a field recovery officer, you will work directly with customers whose payments are overdue, seeking to resolve arrears and recover financed motorcycles when other follow-up efforts have not worked. Your investigations, asset tracking and recovery reporting will also help the business safeguard its vehicles and make better-informed credit decisions.

Key Responsibilities

• Visit customers with overdue accounts, discuss their payment obligations and encourage them to bring payments up to date.
• Recover motorcycles from customers who have breached their payment agreements after calls and demand letters have proved ineffective.
• Manage recovery and repossession activities professionally, with care for customer interactions and the security of the assets.
• Coordinate with police and relevant government agencies to support the safe custody of financed motorcycles.
• Keep informed about changes to laws and procedures affecting motorcycles and apply relevant updates to field operations.
• Investigate missing motorcycles, document findings and recommend risk considerations to internal credit analysts reviewing accounts or approvals.
• Record recovery-related incidents, identify ways to reduce the risk of recurrence and suggest improved asset-tracking approaches.
• Prepare weekly and monthly reports on recovery results and propose strategies for improving performance.

Requirements & Qualifications

• At least a Kenya Certificate of Secondary Education (KCSE).
• A valid driving licence that includes category A2; this is essential for the role.
• Previous debt-recovery experience is an advantage.
• Fluency in English and Swahili.
• Strong negotiation and analytical abilities, with a customer-focused approach.
• Self-motivated and ready to take initiative when resolving complex issues.
• Comfortable working in a fast-moving environment, including under pressure.