Mission Description
- Senior Supervisor – Sea Export Logistics is responsible for overseeing end-to-end sea export operations, ensuring timely execution, regulatory compliance, cost efficiency, and high customer satisfaction. The role involves managing a team, coordinating with shipping lines and stakeholders, and ensuring adherence to company and international logistics standards.
Operational Management
- Supervise daily sea export operations including booking, documentation, cargo handling, and shipment execution.
- Ensure timely processing of export shipments (FCL/LCL) from origin to destination.
- Monitor shipment milestones and proactively resolve operational issues or delays.
- Coordinate with internal departments (pricing, transport, warehouse, documentation) for smooth execution.
Documentation & Compliance
- Oversee preparation and verification of export documentation (BL, Invoice, Packing List, Certificate of Origin, etc.).
- Ensure compliance with international trade regulations, customs requirements, and shipping line policies.
- Maintain accurate records and ensure timely updating of internal ERP systems.
Customer Service
- Act as a key point of contact for major clients and handle escalations effectively.
- Ensure high service levels and maintain strong relationships with customers, and partners.
- Liaise with overseas offices, carriers, and vendors for efficient cargo movement.
- Provide shipment updates and ensure proactive communication.
Team Leadership
- Lead, mentor, and supervise the sea export operations team.
- Allocate workload, monitor productivity, and ensure team KPIs are met.
- Conduct training sessions to enhance team capabilities and compliance awareness.
- Foster a performance-driven and customer-focused culture.
Vendor & Carrier Management
- Coordinate with shipping lines, NVOCCs, and transporter Teams for bookings and space allocation.
- Negotiate operational arrangements and escalate capacity constraints.
- Monitor carrier performance and maintain strong vendor relationships.
Performance & Reporting
- Track key performance indicators (KPIs) such as on-time shipment, documentation accuracy, and service quality.
- Prepare operational reports for management review.
- Identify process improvements to enhance efficiency and reduce costs.
Risk & Problem Management
- Identify operational risks and implement corrective and preventive actions.
- Handle shipment discrepancies, claims, and disputes.
- Ensure adherence to company policies, safety, and quality standards.
Profile
- Business Degree in Logistics, Supply Chain Management, Business Administration, or related field.
- Diploma in Logistics and Distribution.
- Minimum 5 years of experience in sea export freight forwarding/logistics
- At least 2–3 years in a supervisory or team lead role.
- Strong knowledge of international shipping terms (Incoterms), customs regulations, and documentation
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