Senior Resort Supervisor

Senior Resort Supervisor

Position Details

• Direct Line Reporting: Resort General Manager
• Industry Sector: Hospitality
• Gross Salary Structure: Kshs. 35,000 - 40,000
• Location: Murang’a

Job Summary

We are seeking a highly organized, guest-centric Senior Resort Supervisor to manage the operational execution and service delivery of our resort property in Murang’a. Your primary objective is to coordinate daily cross-departmental workflows, ensuring that front office, housekeeping, and food and beverage teams maintain excellent service benchmarks. This position bridges property management with active event execution; you will supervise shift schedules and resource stock counts while serving as the primary planner for weddings, corporate retreats, and conferences. The role demands an adaptable, energetic supervisor with a strong hospitality background who can lead a diverse staff and maintain high guest satisfaction scores.

Scope of Responsibilities

Property Operations & Quality Standards

• Supervise daily activities across all resort sections to guarantee seamless guest check-ins, immaculate room setups, and prompt dining services.
• Conduct comprehensive walk-throughs of the property to verify cleanliness, aesthetic presentation, and safety compliance.
• Troubleshoot sudden utility issues, maintenance bottlenecks, or room discrepancies quickly to avoid disrupting the guest experience.
• Monitor staff adherence to internal hospitality policies, public health guidelines, and standard operating procedures.

Guest Relations & Event Logistics

• Provide high-touch customer care, interacting with visitors to ensure a memorable stay and resolve complex service issues with absolute poise.
• Build and sustain reliable connections with corporate clients, tour companies, and regular weekend visitors to encourage repeat stays.
• Act as the lead coordinator for on-site functions, managing weddings, team-building sessions, and conferences from initial inquiry to final execution.
• Liaise with event clients to draft floor layouts, define dining requirements, and coordinate technical audio-visual setups with internal staff.

Team Supervision & Resource Control

• Prepare balanced weekly shift rotations and duty schedules, keeping labor levels optimized for peak weekend or holiday guest traffic.
• Mentor, train, and evaluate resort staff, running regular service refreshers to raise individual productivity and hospitality metrics.
• Run standard inventory checks on food ingredients, bar stock, housekeeping linens, and guest amenities to minimize wastage.
• Draft accurate purchase requisitions for operational supplies, tracking material consumption against internal budgets.

Business Support & Activity Logs

• Roll out localized promotional initiatives to boost mid-week room occupancy, restaurant covers, and event space bookings.
• Maintain organized administrative logs, indexing accurate guest files, event billing sheets, and equipment maintenance dates.
• Compile concise weekly and monthly operational reports, highlighting property occupancy metrics, guest feedback trends, and inventory values.

Skills & Experience Required

Minimum Entry Criteria

• Academic Foundation: Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management, Tourism Management, or a closely related commercial track.
• Supervisory Longevity: Minimum of 3 years of progressive, verifiable experience in a supervisory or assistant management role within a standard resort, busy hotel, or hospitality estate.
• Event Coordination: Practical experience planning, setting up, and coordinating large group gatherings, corporate retreats, or private events.
• Reporting Competence: Solid capability to track inventory usage and generate basic operations metrics using Microsoft Office programs.

Professional Attributes

• Frontline Leadership: Natural capacity to command, inspire, and manage decentralized hospitality teams under high-pressure service timelines.
• Diplomatic Articulation: Polished verbal and written communication skills tailored to managing guest complaints and closing corporate packages.
• Operational Flexibility: Total willingness to work flexible schedules, including weekends, late evening events, and holiday shifts as required by resort demands.

Benefits & Growth

• Comprehensive Leadership Track: Direct the multi-departmental operations of a growing hospitality property, expanding your strategic management capabilities.
• Diverse Network Expansion: Build relationships with premium corporate event planners, local tourism bodies, and institutional groups.
• Skill Diversification: Refine your executive competencies across property management, inventory auditing, large-scale event logistics, and business development.

How to Apply

Please email your CV, noting the position title in the subject line. Review of candidate profiles will begin immediately.