Senior Resort Supervisor

Position: Senior Resort Supervisor

Employment Nature: Full-time

Industry: Hospitality / Tourism

Monthly Salary: Kshs. 35,000 – 40,000

Location: Murang’a

Overview of the Role

We are seeking a dynamic and hands-on Senior Resort Supervisor to lead the operational heart of our hospitality destination in Murang’a. This role is unique as it combines traditional resort management with the oversight of premium camping and outdoor experiences. You will be responsible for ensuring that every guest touchpoint—from the initial reservation in the PMS to the final check-out—is handled with excellence. We are looking for a leader who can coach a diverse team, maintain rigorous safety standards in an outdoor setting, and drive the efficiency of daily operations to maximize guest satisfaction and resort profitability.

Functional Deliverables

Operational Oversight & Guest Relations

• Coordinate daily activities across all resort departments to ensure a seamless flow of service.

• Manage the Property Management System (PMS) for accurate reservations, guest billing, and real-time occupancy reporting.

• Conduct regular inspections of guest rooms, common areas, and facilities to maintain premium standards.

• Act as the primary point of contact for guest inquiries, resolving complaints and escalations with a professional, solution-oriented approach.

Camping & Outdoor Experience Leadership

• Oversee the full setup and maintenance of camping facilities, ensuring they are guest-ready and meet hygiene standards.

• Coordinate the logistics for group bookings, outdoor events, and specialized activities such as bonfires or nature excursions.

• Ensure all outdoor equipment is properly maintained, inventoried, and stored to prolong its lifespan and ensure guest safety.

• Maintain the cleanliness and ecological integrity of the camping grounds and surrounding amenities.

Workforce Management & Performance

• Develop and manage staff rotas, shift rotations, and workforce planning to align with occupancy levels.

• Lead daily staff briefings to communicate targets, service standards, and operational updates.

• Coach and mentor junior team members, identifying training needs to improve service delivery and guest engagement.

• Support the recruitment and onboarding of new staff, fostering a high-performance and positive workplace culture.

Cost Control & Compliance

• Monitor inventory levels for all departments, coordinating with procurement for timely and cost-effective replenishment.

• Implement waste-reduction strategies to control operational costs without compromising service quality.

• Enforce strict compliance with health, safety, and hospitality regulations, including regular emergency preparedness drills.

• Prepare comprehensive operational reports for management, tracking metrics such as guest feedback and occupancy trends.

Requirements & Competencies

Professional Qualifications

• Education: Diploma or Bachelor’s degree in Hospitality Management, Tourism, or a related field.

• Experience: Minimum 3–5 years of experience in the hospitality sector, with at least 1–2 years in a supervisory capacity.

• Technical Skills: Strong working knowledge of Property Management Systems (PMS) is mandatory.

• Niche Experience: Proven experience in resort or lodge operations; familiarity with camping or outdoor facilities is a distinct advantage.

Critical Skills

• Leadership: Ability to lead and motivate a diverse team in a fast-paced environment.

• Organization: Exceptional multitasking skills with a focus on detail and operational efficiency.

• Communication: Excellent interpersonal skills for both team management and high-level guest interaction.

• Resilience: Ability to work independently and handle the unique challenges of a resort located in Murang’a.

What We Offer

• Competitive Salary: Monthly compensation of Kshs. 35,000 – 40,000.

• Scenic Work Environment: Opportunity to work in one of Murang’a’s beautiful hospitality destinations.

• Diverse Experience: A role that covers traditional hospitality, event coordination, and outdoor tourism.

If you’ve got the leadership skills and passion for outdoor hospitality needed for this role, send in your updated CV for the “Senior Resort Supervisor - Murang’a” position. Be sure to clearly showcase your experience with PMS and supervisory roles.