Housekeeper-Hotel

Job Title: Housekeeper – Hotel

Direct Line Reporting: Housekeeping Supervisor / Unit Manager

Industry Sector: Hospitality

Gross Salary Structure: Kshs. 22,000

Location: Ngara

Job Summary

We are seeking a highly disciplined, thorough Housekeeper to maintain the elite cleanliness and aesthetic presentation of our guest accommodations and public spaces. Your primary objective is to execute flawless daily room turn-downs, ensuring every guest space is deeply sanitized, styled, and fully stocked with premium amenities before check-ins. This role bridges meticulous physical upkeep with responsive guest hospitality — you will handle delicate linens, manage specialized chemical applications safely, and report room maintenance requirements immediately to engineering teams. The ideal candidate is a trustworthy, high-stamina individual with a keen eye for subtle structural details and the ability to operate efficiently under strict room turnover timelines.

Scope of Responsibilities

Accommodation Presentation & Deep Cleaning

• Strip, launder, and remake guest bedding using precise hospital corners; replace all room towels and guest consumables to brand benchmarks.
• Vacuum upholstery, dust hidden fixtures, scrub bathroom tiles, and disinfect hard flooring across all assigned guest quarters daily.
• Audit finished rooms systematically, confirming that electronics, lighting arrays, and plumbing fixtures function perfectly before guest arrivals.
• Execute specialized deep-cleaning schedules for check-out rooms, erasing trace stains and structural scuffs smoothly.

Common Domain Upkeep & Sanitation

• Sweep, mop, and polish main corridors, reception counters, structural stairways, public washrooms, and staff rest areas.
• Empty all facility waste receptacles methodically, ensuring correct sorting and disposal of rubbish into external collection zones.
• Sanitize high-touch surfaces continuously throughout shifts, including elevator buttons, door handles, and check-in desks.

Linen Coordination & Supply Management

• Sort, wash, iron, and fold bulk hotel linens, sheets, and staff uniforms within the laundry area when rostered.
• Track housekeeping carts, monitoring chemical volumes, microfibre cloths, and soap stocks; flag shortages to supervisors early.
• Handle industrial detergents, floor buffers, and commercial vacuum machinery responsibly to avoid asset damage.

Guest Support & Regulatory Safety

• Fulfill custom guest requests for extra pillows, specific toiletries, or room refreshes promptly with a warm, professional demeanor.
• Document and log items left behind by guests into the central database, adhering strictly to secure lost-and-found tracking protocols.
• Implement strict occupational safety standards by placing visible hazard signage during wet cleaning processes to protect foot traffic.

Skills & Experience Required

Minimum Entry Criteria

• Academic Foundation: Basic certificate training in Housekeeping, Laundry Operations, Hospitality Management, or a matching field is a distinct advantage.
• Sector Longevity: Minimum of 2 years of progressive, hands-on experience performing structural housekeeping duties inside a busy hotel, serviced apartment block, or reputable guest house.
• Sanitation Knowledge: Clear understanding of hospitality cleaning procedures, chemical dilution scales, and public health codes.
• Roster Flexibility: Total willingness to work dynamic shifts, encompassing early mornings, late weekends, and public holidays based on occupancy levels.

Core Attributes

• Physical Stamina: Exceptional physical capacity to lift service bundles, push heavy cleaning carts, and remain active on your feet throughout long shifts.
• Meticulous Precision: Sharp attention to detail — catching hidden dust layers, misaligned amenities, or fabric defects effortlessly.
• Discreet Integrity: High level of personal honesty and professional boundaries when entering guest private spaces.

Perks & Environment

• Stable Hospitality Exposure: Refine your structural hospitality capabilities within a structured, highly organized hotel ecosystem.
• Skill Advancement: Gain professional training in premium textile handling, advanced chemical sanitation, and high-tier customer service models.
• Cohesive Team Dynamics: Operate within a highly supportive workspace that values individual contribution and structural detail.

How to Apply

Please email your CV, noting the position title in the subject line of your message. Selection processes will begin immediately.