Senior Manager, Digital Payments

Role Overview

This role is responsible for shaping and executing the product strategy for the bank’s digital payments, wealth, and investment offerings. Day to day, you will manage product performance, coordinate cross-functional launches, and drive commercial models that directly impact revenue and cost efficiency. Your work ensures that customers have seamless, secure payment and investment experiences across mobile apps and wallets, while the bank meets its growth and retention targets.

Key Responsibilities

• Define and align the product portfolio strategy for digital payments, wealth, and investments with the bank’s broader business objectives, securing buy-in from senior leadership and peers.
• Build and refine commercial models that balance top-line revenue growth with bottom-line cost control, delivering best-in-class customer experiences across digital channels.
• Coordinate product implementation activities with marketing and customer experience teams to boost customer engagement, improve Net Promoter Score (NPS), and reduce Customer Effort Score (CES).
• Drive daily performance of digital payments and wealth portfolios in partnership with other divisions, focusing on customer uptake, usage, attrition reduction, churn minimization, and effective recovery, while meeting regulatory requirements.
• Launch and scale payment features across mobile apps, digital wallets, and embedded platforms, ensuring intuitive, secure payment journeys with high adoption rates.
• Collaborate with external partners—including fintechs and payment networks—and internal teams to deliver integrated product solutions.
• Work with vendors and technology teams to define, implement, and document product requirements for new offerings and customizations that address specific customer needs.
• Identify and implement process improvements in liaison with technology and other internal departments; interpret product performance data, customer insights, and market research to recommend growth-driving actions.
• Mentor and coach team members, leading the execution of the division’s strategic initiatives.

Requirements & Qualifications

• Bachelor’s degree from a recognized university.
• Professional qualification in Product Management, Project Management, AGILE practices, or Digital Payments is required.
• At least six years of managerial experience leading digital product management and teams, with specific expertise in the following areas: digital payments, wallets, and/or investment product management or development.
• Proven track record in delivering and managing consumer products and services within a high-growth environment.
• Strong relationship-building skills with experience managing teams and delivering projects.
• Experience in the sales of financial services is an added advantage.