Senior HR Officer – Warehouse & Outsourced Labour Management

JOB PURPOSE:

• To provide HR and administrative support to our client’s outsourced warehouse team. The ideal candidate should have experience managing large outsourced teams within a fast-paced FMCG or warehouse environment and be flexible to work both day and night shifts. Operational exposure will be an added advantage.

Key Responsibilities

Workforce Planning & Resourcing

• Lead resourcing for all vacant positions within the Warehouse and site operations.
• Coordinate recruitment activities with HR teams, hiring managers, and outsourced labor providers.
• Ensure manpower planning aligns with operational demand, productivity targets and budget.
• Support succession planning for all key positions to avoid gaps

HR Operations & Compliance

• Ensure strict adherence to all HR procedures, including recruitment, induction, confirmation, separation, discipline, salary inputs, training, and performance appraisals.
• Monitor and enforce compliance with statutory labor laws, company policies, and internal controls.
• Act as the site custodian for audits and HR compliance reviews.

Employee Lifecycle Management

• Oversee induction of all new employees on AGL policies, procedures, code of conduct, and site regulations.
• Ensure timely creation and approval of employee email and system access.
• Manage staff separation processes, including documentation, clearances, and exit reporting.

Attendance, Leave & Utilization Management

• Monitor staff attendance, absenteeism, and leave utilization to ensure alignment with KPIs and operational requirements.
• Ensure leave planning is followed and leave liability is maintained within acceptable limits.
• Review attendance summary sheets to support payroll and vendor invoicing.

Outsourced Labor & Vendor Management

• Coordinate with outsourced labour providers to ensure workforce delivery meets business needs.
• Verify subcontracted labour invoices against attendance, utilization, and approved rates.
• Monitor HR service provider KPIs and conduct periodic performance reviews.

Employee Relations & Discipline

• Handle disciplinary matters at the our client outsourced site in line with company policy and Labor law.
• Support grievance handling, dispute resolution, and disciplinary investigations.
• Manage employee relations to maintain a productive and harmonious workplace.
• Participate in and support works council and industrial relations forums.

Health, Safety & Wellbeing

• Ensure adherence to occupational health and safety standards, government regulations, and company policies.
• Promote a culture of safety, compliance, and employee wellbeing across the site.
• Coordinate with HSE teams on compliance and corrective actions.

Reporting & Analytics

• Prepare and present periodic HR reports including:
• Workforce numbers and utilization
• Leave and absenteeism trends
• Turnover and attrition analysis
• Training, discipline, and engagement metrics
• Provide insights and recommendations to site and senior leadership.

HR Administration & Site Support

• Oversee day-to-day operations of the HR & Admin desk, ensuring timely response to staff queries.
• Ensure proper filing, documentation, and renewal of statutory and operational certificates.
• Manage administrative support activities such as stationery requests and staff meal coordination.
• Attend toolbox talks ,site meetings, record minutes, and drive closure of action items.

People Management

• Lead and develop the site HR team
• Delegate operational tasks while maintaining governance, control, and accountability.
• Build HR capability to support a high-volume, fast-paced operation.

Qualifications

• Degree in Human Resource Management or equivalent.
• Knowledge of Labour laws
• Member of IHRM
• CHRP certification is a MUST

Experience

• A minimum of 5 years of HR experience, with at least 3 years served in the role of Senior HR Officer.
• The ideal candidate should have experience managing large outsourced teams within a fast-paced FMCG or warehouse environment and be flexible to work both day and night shifts. Operational exposure will be an added advantage