Role Overview
As Branch Manager, you will oversee the daily running and commercial results of a financial services branch, guiding staff while balancing customer needs with responsible lending and sound portfolio management. Your leadership will help the branch grow sustainably, serve its local community well, and meet the organisation’s performance expectations.
Key Responsibilities
- Manage branch performance against targets for lending, repayments, growth, and portfolio quality.
- Lead, coach, and support branch employees, setting clear expectations and building a collaborative, accountable team.
- Apply credit policies consistently, including affordability assessments and measures to identify and prevent fraud.
- Monitor the loan portfolio, address emerging repayment concerns, and take appropriate steps to protect its quality.
- Help customers understand their borrowing options, respond to queries, and resolve service issues promptly.
- Build productive relationships with customers and other members of the local business community.
- Oversee branch administration and regulatory compliance, and share performance insights and local market opportunities with sector management.
Requirements & Qualifications
- A diploma or degree in a business-related field.
- Demonstrated leadership experience, ideally as a team leader or branch manager in financial services.
- A record of meeting performance targets and managing a healthy loan portfolio.
- Strong communication, organisation, problem-solving, and relationship-building abilities.
- Sound commercial judgement, discretion, and a high standard of personal integrity.
- Commitment to ethical, responsible lending practices.
- A proactive, self-directed approach and willingness to relocate anywhere within Kenya.
1099 open positions on Semasocial right now
· 12406 open positions in Nairobi County, Kenya
· 60 posted in the last 7 days
Contact Information
Comment