Scheduler

Role Overview

• The Scheduler is responsible for maintaining strong client and caregiver relationships to deliver a “best in home care” experience. This role ensures accurate scheduling, proper caregiver-client matching, and timely handling of referrals. The Scheduler will manage day-to-day coordination, monitor telephony systems, and perform administrative tasks while maintaining professionalism and adaptability in a fast-paced environment. Success in this position requires excellent communication skills, organizational precision, and the ability to balance multiple priorities while upholding the company’s mission and values.

Key Responsibilities

• Answer incoming calls and inquiries in a professional and courteous manner.
• Communicate with clients and caregivers to evaluate service quality and address concerns.
• Serve as liaison between caregivers and office leadership.
• Schedule and coordinate caregiver assignments based on availability and client needs.
• Respond promptly to client requests for schedule changes or caregiver preferences.
• Receive and process referrals accurately and efficiently.
• Assist with inside sales by providing information to prospective clients.
• Maintain accurate caregiver records and documentation in scheduling systems.
• Monitor telephony systems and ensure compliance with company standards.
• Perform on-call duties outside normal office hours as needed.
• Support disciplinary actions and document appropriately.
• Uphold company vision, mission, and core values in all interactions.
• Contribute to a positive new hire experience through effective caregiver-client matching.
• Perform other administrative tasks and duties as assigned.

Requirements

• Must: 1–2 years of experience in scheduling or coordination roles.
• Strong problem-solving and decision-making abilities.
• Independent thinker with the ability to bring new ideas and solutions.
• Excellent verbal and written communication in English, with near-native fluency.
• Ability to multitask and work under pressure in a high-functioning office environment.
• Strong organizational and time management skills.
• Proficiency in basic office software.
• Availability for on-call duties outside regular hours.
• Dependable, professional, and committed to delivering exceptional service.
• Preferred: Experience in home care scheduling. Familiarity with EVV systems such as HHA Exchange, Sandata, or Caretime.

Candidate Profile

• The ideal candidate will demonstrate professionalism, adaptability, and strong interpersonal skills, ensuring seamless coordination between clients and caregivers. Success in this role requires the ability to manage scheduling demands with accuracy, maintain composure under pressure, and consistently deliver exceptional service aligned with the company’s vision and mission.