Sales Representative

Role Overview

As a Call Center Sales Representative in Nairobi, you will speak with customers by phone to understand their needs, explain relevant services and membership options, and turn suitable conversations into sales. Your work will help retain existing customers, attract new ones, and support individual and team sales performance.

Key Responsibilities

• Handle about four calls per hour, or roughly 40 per day, while remaining available by phone for at least 82% of each shift.
• Ask focused questions to identify customer needs and guide calls toward an appropriate solution.
• Explain the benefits of membership programs and respond to customer concerns with up to three relevant rebuttals where appropriate.
• Promote and sell products and services, including recommending additional offerings when they fit the customer’s needs.
• Use persuasive communication, negotiation, and objection-handling techniques to close sales.
• Provide helpful service that supports customer retention and encourages new customers to engage.
• Record and process transactions accurately using order management and phone systems, including applicable promotional offers.
• Work toward individual and team performance goals while managing a busy call queue.

Requirements & Qualifications

• At least one year of call center sales experience.
• Advanced English proficiency at C1 level.
• Strong sales, negotiation, and closing ability, with confidence handling objections professionally.
• Clear verbal communication and effective interpersonal skills.
• A customer-focused, positive approach to service and sales.
• Ability to multitask and stay composed in a fast-paced environment.
• Willingness to work rotating shifts, including weekends and overnight schedules.