Sales and Reservations Executive - Hospitality

Responsibilities:

• Build and maintain strong, long-term relationships with travel agents, tour operators, and corporate travel planners.
• Actively promote Superior Homes Hospitality properties and experiences to travel agencies, driving bookings and increasing revenue through travel agents.
• Conduct regular agency visits to share updates, drop marketing materials, and strengthen relationships through personalized interactions.
• Organize familiarization trips, networking events, and training sessions for travel agents to experience our hospitality offerings first-hand.
• Track and report on agency engagements, booking performance, and market feedback, providing insights to the Hospitality Manager/team.
• Monitor travel industry trends, competitor activity, and agency needs to identify new business opportunities.
• Collaborate closely with the Hospitality, Reservations, and Marketing teams to ensure seamless service delivery for travel partners and their clients.
• Represent Superior Homes Hospitality at industry events and networking forums when required.
• Drive new business across Corporate, NGO, Government, Church, and School segments.
• Identify and secure Meetings, Incentives, Conferences, and Exhibitions (MICE) opportunities.
• Build and maintain strong client relationships through regular engagement.
• Maximize occupancy and Average Daily Rate (ADR) through effective yield management.
• Manage OTA platforms, including Booking.com, Expedia, and Airbnb, ensuring accurate rates and compelling listings.

Requirements:

• Diploma or Degree in Sales, Marketing, Hospitality Management, or a related field.
• Minimum 2–3 years’ experience in a client-facing, sales, or account management role within hospitality, travel, or tourism.
• Strong existing network within the Kenyan travel trade industry is an added advantage.
• Excellent communication, interpersonal, negotiation, and presentation skills.
• Ability to work independently, travel frequently, and manage multiple relationships effectively.
• Strong organizational and time management skills ability to adhere to deadlines, multi-task and be able to prioritize
• Ability to learn quickly and manage workload in a demanding environment
• Experience with Microsoft Office (Word, Excel, PowerPoint)
• Entrepreneurial spirit with demonstrated creativity and innovation in business