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Ncontracts is seeking a proactive and detail-oriented Renewals Associate to manage client renewal processes and support long-term customer relationships. This role is focused on ensuring smooth contract renewals by identifying potential challenges, maintaining communication with clients, and driving successful completion of renewal activities.
The selected candidate will manage a portfolio of client renewals from start to finish, coordinate with customers, maintain accurate records, and collaborate with internal teams. This position is ideal for someone with strong communication skills, problem-solving abilities, and experience managing multiple priorities in a fast-paced environment.
Key Responsibilities:
• Manage a portfolio of client renewals and ensure timely completion of renewal processes.
• Identify potential roadblocks and proactively support solutions to avoid delays.
• Send renewal communications and agreements to clients through platforms such as DocuSign.
• Follow up with clients regarding pending renewals and required actions.
• Schedule and facilitate client meetings when needed.
• Maintain accurate records of client communications in Salesforce.
• Escalate non-responsive or disengaged clients when necessary.
• Update tracking tools with renewal progress and important information.
• Finalize renewals by updating systems such as Salesforce and NetSuite.
Requirements:
• Minimum 2 years of related experience.
• Highly proactive and solution-oriented mindset.
• Strong written and verbal communication skills.
• Excellent critical thinking and problem-solving abilities.
• Experience using AI tools such as Claude, ChatGPT, or similar platforms.
• Intermediate knowledge of Microsoft Excel.
• Ability to manage multiple tasks and priorities effectively.
• Strong organizational skills with attention to detail.
• Strong knowledge of:
• Client relationship management and renewal processes.
• Salesforce, contract management, and customer communication.
• Excel reporting, workflow tracking, and AI productivity tools.
Benefits:
• Medical, Dental, and Vision Insurance.
• 401(k) with company match.
• Paid holidays and paid time off.
• Mental health benefits.
• Life insurance and disability coverage.
• Flexible Spending Account and Health Savings Account.
• Volunteer Time Off Days.
• Additional employee wellness and support benefits.
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