Sales and Marketing Officer (Restaurant & Airbnbs)

Role Overview

This full-time, on-site role in Upperhill, Nairobi, promotes a restaurant and short-stay apartments, turning interest from guests, companies and travel organisers into bookings and dining revenue. You will manage digital channels and accommodation listings, develop commercial partnerships, and use sales results and customer feedback to refine promotions and improve occupancy.

Key Responsibilities

• Plan and carry out sales activities to attract restaurant diners, private events and apartment guests.
• Build relationships with businesses, corporate travellers, event organisers and travel planners across Nairobi, and propose relevant accommodation and dining packages.
• Manage social media accounts and digital advertising across platforms such as Instagram, Facebook, LinkedIn and TikTok; create or coordinate appealing promotional content.
• Keep Airbnb, Booking.com and other accommodation listings accurate and compelling, including descriptions, photographs, availability and pricing.
• Respond to reservation enquiries, follow up with prospective guests and convert enquiries into confirmed direct bookings.
• Review occupancy trends, market rates and seasonal demand to recommend pricing and promotions, including offers for quieter periods.
• Maintain guest and customer records for targeted email or SMS campaigns, encourage repeat visits, and follow up on feedback and online reviews.
• Track booking conversion, occupancy, average daily rates and campaign returns; report sales and marketing performance against targets and coordinate offers with operations teams.

Requirements & Qualifications

• Diploma or bachelor’s degree in Sales and Marketing, Hospitality Management, Business Administration or a related field.
• Two to three years of practical sales and marketing experience in hospitality, such as a hotel, restaurant or short-stay accommodation business.
• Working proficiency in digital marketing, social media advertising, online travel agency platforms and CRM tools.
• Commercial judgement and a results-focused approach to converting enquiries, increasing sales and achieving revenue targets.
• Strong communication, relationship-building and negotiation skills for working with corporate clients and travel organisers.
• Creative ability to present dining and accommodation offerings attractively through promotional materials and digital content.

What We Offer / Why Join

The position offers the opportunity to work across both restaurant and short-stay accommodation sales and marketing in Upperhill, Nairobi. Monthly remuneration is KSh 50,000.