Sales Account Manager

Role Overview

The Sales Account Manager grows revenue for a hardware and construction supplies distributor by developing customer accounts through phone and digital outreach. Based on-site in Baba Dogo, the role takes enquiries from quotation through to confirmed order, then works with warehouse, dispatch, and finance colleagues to support delivery and payment follow-up.

Key Responsibilities

• Reach out to existing and prospective contractors, builders, retailers, and other hardware customers to identify sales opportunities and reconnect with inactive accounts.
• Follow up on enquiries and quotations, turning suitable opportunities into orders and working toward monthly sales targets.
• Recommend relevant tools and supplies to encourage complementary purchases and repeat business.
• Prepare accurate quotations and keep track of them until the customer makes a decision.
• Record orders in Tally ERP or a comparable system, checking product codes, quantities, prices, and agreed discounts.
• Share useful updates with customers about promotions, new stock, and product availability.
• Coordinate order preparation and dispatch with warehouse and delivery teams, keeping customers informed of progress and addressing delays.
• Follow up on overdue invoices with customers and the finance team, and maintain accurate account details and records of customer interactions.

Requirements & Qualifications

• Bachelor’s degree in Sales and Marketing, Customer Service, Business, or a related field.
• Professional experience in telesales, account management, inside sales, or a closely related customer-facing sales role.
• Practical experience using Tally ERP or similar inventory, CRM, or order-management software.
• Confident verbal communication skills, with the ability to handle objections and customer concerns professionally.
• Ability to understand hardware and tool specifications and suggest appropriate products or alternatives.
• Organised approach to managing quotations, orders, customer records, and follow-ups.

What We Offer / Why Join

This is a full-time, on-site opportunity with Nairobi Central Hardware Ltd, based in Baba Dogo, Ruaraka. Remuneration is described as competitive and open.