Sales and Collections Internship

Role Overview

In this internship, you will help small-business customers access loans and manage repayments, combining customer outreach, basic business guidance, and portfolio follow-up. Your work supports 4G Capital’s lending operations in Kenya by bringing in suitable borrowers and helping customers stay on track with their loan obligations.

Key Responsibilities

• Identify prospective borrowers, develop leads, and assess applicants through appropriate due diligence.
• Explain relevant loan options and support customers with practical guidance on financial management and business planning.
• Follow up on repayment schedules, maintain regular contact with borrowers, and resolve payment discrepancies promptly.
• Address overdue accounts constructively, agree on suitable repayment arrangements where appropriate, and escalate cases when needed.
• Build ongoing relationships with customers, referral partners, and other stakeholders throughout the lending process.
• Apply credit policies and required procedures when assessing borrowers and managing portfolio risk.
• Track local market conditions, competitor activity, and customer needs to inform outreach and loan portfolio development.

Requirements & Qualifications

• At least 1–2 years of experience in sales and collections; experience in a financial institution is preferred.
• A record of meeting or exceeding sales targets.
• Understanding of loan products, credit assessment, and risk management.
• Strong communication, negotiation, and relationship-building abilities.
• Professional conduct, integrity, and willingness to follow standard operating procedures.
• Commitment to financial inclusion and supporting entrepreneurs.
• Willingness to relocate to underserved areas outside Nairobi.