Sales Account Manager (SACCO)

Role Overview

This Account Manager will grow SYBYL’s presence in Kenya’s SACCO sector by retaining and expanding existing client relationships while bringing new organisations on board. You will guide opportunities from initial contact through proposals, negotiation, contract closure and payment follow-up, connecting SACCO needs with SYBYL’s technology solutions and coordinating internal teams to deliver on customer commitments.

Key Responsibilities

• Manage a portfolio of SACCO clients, building relationships that support satisfaction, retention and account growth.
• Identify additional technology needs within existing accounts and develop suitable opportunities.
• Research, approach and qualify prospective SACCO customers in line with the company’s growth objectives.
• Lead the sales process, including discovery, solution presentations, proposal preparation, negotiations and contract closure.
• Track sales activity against quarterly and annual targets, and provide regular updates on pipeline and performance.
• Follow up on customer payments and help resolve commercial issues that could affect account progress.
• Work with pre-sales, technical, delivery and finance colleagues to align proposed solutions with client expectations.
• Keep customer, opportunity and activity records current in the CRM or other designated systems.

Requirements & Qualifications

• At least five years of experience selling IT products or services, ideally within the SACCO or financial services sector.
• At least five years of account management experience, with evidence of growing and retaining key accounts.
• A record of achieving or exceeding sales targets in a B2B or enterprise environment.
• Experience working with SACCOs in Kenya; experience across East Africa is an advantage.
• Knowledge of SACCO operations, relevant regulatory considerations and technology requirements.
• A degree in IT, business or a related discipline.
• Strong relationship-building, negotiation and presentation skills, with the confidence to engage both executives and operational stakeholders.
• Commercial judgement and the ability to develop a persuasive business case for a client.
• A self-directed, results-focused approach and the ability to work with limited supervision while collaborating effectively with internal teams.