Sales Agent/ Sales Development Representative

Role Overview

This is a phone-based sales seat built for someone who genuinely enjoys the chase — talking with customers all day about membership programs, products, and services, and turning that conversation into a completed sale. You'll work through a high volume of calls, roughly 40 a day, and the job is about what happens in those minutes: reading the customer, framing the value, and getting to a decision. The role sits at the front line of revenue for the business, so the ability to handle objections skillfully and close confidently has a direct impact on results.

Key Responsibilities

• Sell memberships, products, and services to customers over the phone across a continuous flow of calls.
• Use well-practiced rebuttal techniques to explain and defend the value of membership programs when customers push back.
• Recognize upsell openings mid-conversation and act on them to increase revenue on every interaction.
• Handle a wide range of customer objections — price, timing, hesitation, skepticism — and keep the conversation moving toward a close.
• Maintain control of the call's direction and pace while managing approximately 40 calls per day.
• Deliver strong customer service without losing the sales focus, so customers feel informed rather than pressured.
• Track your performance against sales metrics and KPIs and adjust your approach based on what the numbers show.
• Adapt your pitch in real time to match how each individual customer responds.

Requirements & Qualifications

• Proven experience in sales, telesales, inside sales, or another customer-facing sales role.
• Demonstrated closing ability — you can move a hesitant customer to a decision without damaging the relationship.
• Strong negotiation and objection-handling skills, including comfort with rehearsed rebuttals.
• The ability to build rapport quickly and influence what a customer ultimately decides.
• A results-driven mindset, backed by prior experience working toward sales quotas, metrics, or KPIs.
• Excellent verbal communication and call control skills over the phone.
• A high school diploma or equivalent is standard for this role; additional formal sales training or certifications are a plus.
• Flexibility to work weekends and rotating schedules. Training runs Monday to Friday, 9:00 AM to 5:30 PM CST. Operational schedules rotate within Monday to Saturday, 7:00 AM to 10:00 PM CST, and Sunday to Friday, 8:00 AM to 9:00 PM CST. Each shift includes a one-hour lunch break.