Sales Account Manager

Title: Sales Account Manager

Industry: Hospitality

Nature of Job: Full-time

Incentives: Kshs. 35,000 + 5% Commission on New Business

Primary Location: Nairobi CBD

Job Purpose

We are looking for a high-energy Sales Account Manager to join our commercial team in the Nairobi CBD. This role is designed for a professional who excels at both "hunting" for new business and "farming" existing corporate accounts. You will be the primary link between the hotel and our corporate partners, travel agencies, and group coordinators. Your mission is to translate market opportunities into confirmed bookings while ensuring long-term client loyalty through exceptional relationship management.

Key Objective

Client Acquisition & Market Penetration

• Proactively identify and qualify new business leads through market research, cold calling, and industry networking.

• Execute high-impact sales presentations and conduct on-site hotel tours for prospective corporate clients.

• Deploy effective closing strategies to convert tentative inquiries into confirmed revenue streams.

• Monitor competitor pricing and local market trends to ensure our offerings remain highly attractive.

Strategic Account Management

• Serve as the dedicated point of contact for a portfolio of corporate and group clients, ensuring their specific requirements are met.

• Manage the full lifecycle of client contracts, from initial rate negotiation to final service agreement execution.

• Conduct regular follow-ups post-stay to gather feedback and secure repeat bookings.

• Collaborate with the marketing department to tailor promotional offers for high-value accounts.

Operational Coordination & Synergy

• Work in lockstep with the Reservations, Front Office, and Events teams to guarantee seamless service delivery for your accounts.

• Ensure all client agreements align with the hotel’s internal profitability goals and operational policies.

• Facilitate smooth communication between the client and the operations team for large group bookings or special events.

Performance Analysis & Reporting

• Maintain an updated CRM database tracking all sales activities, lead statuses, and conversion ratios.

• Prepare comprehensive weekly and monthly reports on sales performance against set KPIs.

• Forecast future revenue trends based on the current sales pipeline and market intelligence.

Professional Requirements

• Education: Diploma or Degree in Marketing, Business Administration, or a related field.

• Experience: 2–3 years of proven experience in sales, with a strong preference for those coming from a hospitality background.

• Track Record: Verifiable success in lead generation, client acquisition, and meeting revenue targets.

• Technical Skills: Proficiency in MS Office; familiarity with CRM software is a significant plus.

Essential Criteria

• Communication: Refined presentation and negotiation skills for interacting with corporate decision-makers.

• Drive: A self-motivated, results-oriented personality with a passion for exceeding targets.

• Commercial Mindset: Ability to identify profitable opportunities and negotiate mutually beneficial terms.

• Resilience: Comfortable working in a high-pressure, target-driven environment within the city center.

Remuneration & Perks

• Pay Structure: A monthly base salary of Kshs. 35,000.

• Commission: An attractive 5% commission on all new business brought to the hotel.

• Strategic Growth: Opportunity to build a robust professional network within the Nairobi CBD business hub.

If you are a target-driven sales professional with a knack for hospitality, please submit your CV for the "Sales Account Manager - CBD" role. Highlight your specific achievements in corporate sales and new business acquisition in your application.