Sales Account Manager

Role Overview

You will take ownership of business development and revenue growth for a fast-growing hotel, with a focus on corporate, meetings, events, and travel segments. In this role, you will build and manage a pipeline of new clients, cultivate lasting relationships with existing partners, and work closely with internal teams to convert opportunities into confirmed bookings and repeat business. Your efforts will directly shape the hotel’s market presence, occupancy levels, and long-term commercial performance.

Key Responsibilities

• Design and implement targeted sales action plans that increase room revenue, occupancy, and market share across all business segments.
• Proactively identify new accounts and opportunities within corporate, leisure, travel agency, tour operator, and event planning channels.
• Own the full sales cycle from lead generation and proposal negotiation to contracting and post-event follow-up.
• Manage a portfolio of key accounts through regular check-ins, annual business reviews, and tailored solutions that reflect each client’s unique needs.
• Secure group bookings for conferences, meetings, weddings, and other large-scale events, coordinating closely with catering and operations teams.
• Monitor competitor pricing, market trends, and customer preferences to uncover new revenue streams and inform commercial decisions.
• Maintain accurate records of leads, accounts, negotiations, and revenue forecasts using CRM and reporting tools.
• Represent the hotel at industry events, trade shows, and networking functions, and partner with marketing to drive direct bookings and visibility.

Requirements & Qualifications

• Degree in hospitality, business, marketing, sales, or a closely related field.
• At least six years of hotel sales or business development experience, with a proven record of hitting or exceeding revenue targets.
• Strong background in B2B sales and corporate account management, including negotiating partnerships with agencies and event organisers.
• Solid understanding of hotel operations, including reservations, front office, and food and beverage workflows.
• Hands-on experience with CRM systems, pipeline reporting, and Microsoft Office tools.
• Sharp commercial instinct, with the ability to spot opportunities and turn them into profitable business.
• Excellent communication, presentation, and negotiation skills, with confidence in front of senior decision-makers.
• A target-driven mindset, solid time-management, and the independence to work with minimal supervision while remaining a strong team player.