Sacco Information Systems Administrator

Job Purpose

The Information System Administrator is responsible for the installation, configuration, management, and support of the SACCO’s Core Banking System (CBS) and related ICT infrastructure. The role ensures system availability, data integrity, security compliance, and provides technical support for users and integrations with third-party platforms such as mobile banking, ATM switches, CRB, EFT, and internet banking.

Roles and Responsibilities:

Some of the Key Responsibilities of this position includes but shall not be limited to:

• Overseeing the Sacco’s core banking system, ensuring seamless operation and security
• Managing network infrastructure, servers and system backups and overall infrastructure management
• Implementing Cybersecurity measures to safeguard member data and transactions
• Providing technical support to staff and resolving IT-related issues promptly
• Maintaining and updating Sacco management software for efficiency and compliance
• Monitoring and improving system performance, ensuring minimal downtime
• Managing user accounts, access rights and data security policies
• Coordinating with vendors for hardware, software and IT service maintenance
• Data processing/Reports-SASRA, departmental and organizational dashboards
• Business Continuity and disaster recovery
• Maintain and update IT documentation and policies
• Provide technical support and training to staff

Minimum Qualification & Attributes

• Bachelor’s degree in IT, Computer Science or a related field
• At least 3–5 years’ experience in IT systems administration within a SACCO, microfinance, or banking environment.
• Certifications preferred: Microsoft Certified (Azure/SQL Server), Linux Administration, ITIL v4 Foundation, CCNA (added advantage), Database Security / ISO 27001 training.
• Knowledge of network administration, firewall management and cybersecurity
• Be a member of a professional body