Restaurant Supervisor

Position Title: Restaurant Supervisor

Industry Sector: Hospitality

Remuneration: Kshs. 25,000

Employment Nature: Full-time

Location: Mombasa Road, Nairobi

The Objective

We are looking for a hands-on Restaurant Supervisor to act as the primary link between our guests and the kitchen. Your mandate is to maintain a seamless service rhythm, ensuring that every diner receives high-quality, prompt, and professional attention. You will be responsible for the front-of-house team’s performance, from shift briefings to high-pressure conflict resolution. By combining operational rigor with a customer-first mindset, you will help the restaurant achieve its sales targets while upholding the highest standards of hygiene and professionalism.

Operational Workstreams

Front-of-House Leadership

• Supervise the daily opening and closing procedures to ensure the restaurant is service-ready.

• Coordinate the interaction between the bar, kitchen, and service staff to eliminate bottlenecks and delays.

• Lead daily shift briefings to communicate specials, targets, and operational priorities.

• Provide continuous coaching and on-the-job training to waiters and waitresses to elevate service standards.

Service Quality & Guest Relations

• Monitor the flow of table service, intervening personally to resolve customer complaints or complex requests.

• Foster a welcoming dining atmosphere through proactive guest engagement and feedback collection.

• Ensure all front-of-house staff adhere to grooming standards and professional conduct.

• Drive upselling initiatives to support the achievement of daily and monthly revenue goals.

Administrative & Compliance Oversight

• Oversee the accuracy of the POS system, ensuring all billing, payment processing, and reconciliations are error-free.

• Monitor stock levels for front-of-house essentials and report shortages or breakages to management.

• Enforce strict adherence to food safety, health, and sanitation regulations across the dining and service areas.

• Minimize operational wastage through efficient resource management and staff accountability.

Candidate Specifications

The Essentials

• Education: Diploma in Hospitality Management or a closely related field.

• Domain Expertise: Proven experience in a supervisory role or as a Senior Waiter within a high-traffic restaurant or hotel setting.

• Technical Familiarity: Practical knowledge of Point of Sale (POS) systems and basic cash reconciliation.

Leadership Profile

• Coordination: Exceptional ability to multitask and manage service staff under high-pressure conditions.

• Communication: Clear, professional verbal skills for interacting with guests and resolving staff conflicts.

• Problem-Solving: A calm and effective approach to resolving operational challenges and guest grievances.

• Target-Driven: A commitment to excellence that encourages the team to meet performance KPIs and improve guest retention.

Why This Role Matters

• Leadership Opportunity: Take direct ownership of shift outcomes and staff development.

• Dynamic Environment: Work in a fast-paced hospitality hub with direct influence over guest satisfaction.

• Career Growth: Establish a foundation in hospitality management through comprehensive operational oversight.

Interested professionals should send their CV to the recruitment team for the "Restaurant Supervisor" position. Ensure your experience with team leadership and POS systems is highlighted in your profile. Apply by sharing your updated resume today.