Relationship Officer - Bamburi

Role Overview

This position sits at the heart of our lending operations, combining business development with portfolio management. Day to day, you will identify and onboard new borrowers, maintain strong relationships with existing clients, and actively manage repayments to keep the loan book healthy. Your ability to balance genuine customer care with firm, professional follow-up directly protects company assets and supports sustainable growth.

Key Responsibilities

• Proactively source new loan clients through referrals, outreach, and networking while cultivating repeat business from the current customer base.
• Manage a personal portfolio of loans from approval through full repayment, ensuring all documentation and follow-up steps are completed accurately.
• Conduct regular client check-ins to understand their financial circumstances and reinforce commitment to repayment schedules.
• Contact overdue borrowers to negotiate payment plans, resolve outstanding balances, and reduce delinquency rates.
• Meet individual and team disbursement quotas while ensuring collections remain on target each month.
• Keep clear, up-to-date records of client interactions, payment terms, and collection actions in the company's systems.
• Identify early warning signs of default and escalate or restructure accounts when appropriate to minimise losses.
• Represent the organisation with professionalism, ensuring every client receives clear information and courteous assistance.

Requirements & Qualifications

• Minimum of a diploma or bachelor's degree in business administration, finance, economics, or a related business field.
• At least two years of work experience as a loan officer, collections officer, or relationship officer within a financial services environment.
• Demonstrated ability to meet both lending and recovery targets while maintaining good client relationships.
• Strong verbal and written communication skills, with confidence discussing payments, balances, and sensitive financial matters.
• A customer-service mindset paired with the resilience to handle difficult conversations and pushback from clients.
• Solid negotiation skills, able to reach mutually acceptable repayment arrangements without compromising company policy.
• Good organisational skills and attention to detail for tracking multiple accounts and deadlines.