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Liwa Hotel is currently seeking a friendly, professional, and customer-focused Receptionist to join its hospitality team. This role is ideal for an individual who enjoys interacting with guests, providing exceptional service, and creating a positive first impression for visitors and customers.
The successful candidate will serve as the first point of contact for guests, ensuring smooth front desk operations while maintaining a welcoming and professional environment. Strong communication skills, a positive attitude, and a commitment to excellent customer service are essential for success in this position.
Key Responsibilities:
• Welcome guests and visitors in a professional and courteous manner.
• Manage front desk operations and handle incoming inquiries.
• Provide accurate information regarding hotel services and facilities.
• Assist guests with check-in, check-out, and general support requests.
• Answer phone calls and direct communications appropriately.
• Maintain a clean, organized, and professional reception area.
• Coordinate with internal departments to ensure excellent guest experiences.
• Handle administrative and clerical tasks as assigned.
Requirements:
• Good verbal and written communication skills.
• Customer service-oriented mindset with a friendly personality.
• Positive attitude and professional appearance.
• Previous experience in hospitality, front office, or customer-facing roles is preferred.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong interpersonal and organizational skills.
Strong knowledge of:
• Customer Service Best Practices
• Front Desk Operations
• Guest Relations and Communication
• Telephone and Reception Etiquette
• Administrative and Clerical Procedure
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