Process Excellence Operations Lead

About the Role

• The Process Excellence Operations Lead focuses on operational processes, identifying opportunities for improvement, and using data to recommend practical ways to enhance efficiency, reduce costs, and improve overall performance.
• This role works across cross-functional teams to generate insights, improve workflows, and contribute to business direction.

What you will be expected to do:

Operations Process Improvement

• Review existing operational workflows across warehousing, inventory management, procurement, and logistics to identify gaps and opportunities for improvement
• Guide structured process improvement initiatives aimed at simplifying workflows, reducing costs, improving cycle times, and strengthening operational controls
• Develop and implement scalable standard operating procedures and playbooks that can be consistently applied across locations and markets
• Work with operations teams to test, implement, and evaluate improvements, ensuring adoption and continuity
• Document processes through clear SOPs, process maps, and control checklists to maintain operational consistency

Operational Controls and Compliance

• Strengthen operational practices by improving key control mechanisms such as inventory reconciliation, stock handovers, and system-to-physical stock alignment
• Identify root causes of recurring operational issues (e.g., inventory discrepancies, process delays, data inconsistencies) and implement sustainable solutions
• Contribute to audit and compliance requirements by ensuring operational processes align with company policies and internal control standards
• Work with relevant teams to ensure control practices are embedded into day-to-day operations and tracked through clear ownership

Data Insights and Performance Tracking

• Gather and interpret operational data to identify performance trends, operational risks, and areas for improvement
• Develop and maintain dashboards and reports that track key operational indicators across warehousing efficiency, inventory accuracy, logistics performance, and procurement cycle times
• Provide data-backed insights that guide planning and continuous improvement
• Work with stakeholders to ensure operational data accuracy and consistency across systems

Reporting and Communication

• Prepare clear and concise reports and presentations to communicate operational findings, risks, and improvement opportunities
• Track and report the progress and outcomes of process improvement initiatives, ensuring that improvements are measurable and sustained
• Translate operational needs into structured insights and practical recommendations

Cross-Functional Coordination

• Work with operations, finance, and technical teams to translate operational needs into practical system or process improvements
• Coordinate implementation of initiatives across stakeholders and maintain alignment on process changes
• Contribute to integrating continuous improvement practices into daily workflows

Success in This Role Will Be Measured By:

• Improvements in operational KPIs (inventory accuracy, cycle time, logistics efficiency)
• Reduction in recurring operational issues
• Effective implementation and adoption of improved processes
• Increased operational visibility through dashboards and reporting

You might be a strong candidate if you have:

• A Bachelor’s degree in Supply Chain Management, Project Management, Mathematics, Economics, Statistics, Business Administration, Data Science, or equivalent practical experience
• 4–6 years of experience in operations, supply chain, logistics, consulting, or process improvement roles
• Strong problem-solving skills, with the ability to identify inefficiencies and propose practical improvements
• Experience in process mapping, requirements gathering, and working with cross-functional stakeholders
• Familiarity with project management approaches (Agile, Waterfall, or similar frameworks) and experience contributing to operational improvement initiatives
• Working knowledge of supply chain and operations processes, including warehousing, procurement, logistics, and inventory management
• Proficiency in data tools such as Excel or Google Sheets and data visualization platforms, including experience working with AI-enabled tools
• Experience working with ERP or operational systems used for supply chain, inventory, or logistics management
• Ability to work with complex datasets, generate meaningful insights, and present findings clearly to different stakeholders
• Clear communication skills, with the ability to translate operational topics into structured insights and practical recommendations