Payment Operations Specialist

Job Title: Payment Operations Specialist

About Meaven Group

Meaven Group is a Dubai-based integrated service provider dedicated to offering customized business solutions for corporations, high-net-worth individuals, and international investors. With innovation and integrity at our core, we strive to meet client needs and drive business success. Our services encompass company registration and management, visa applications, accounting and tax services, legal support, and asset management. Through close collaboration with top-tier global partners, Meaven is renowned for its cross-industry expertise and client-centric solutions.

Position Overview

The Payment Operations Specialist will serve as a core operational anchor within the company, responsible for the day-to-day monitoring, troubleshooting, and risk mitigation of transactions across multiple Payment Service Providers (PSPs). This role requires seamless coordination with internal technical, risk management, and customer service teams, while serving as a primary point of contact for external payment gateways. The ideal candidate must possess keen analytical skills and strong operational support capabilities to accurately pinpoint root causes of failed deposits and withdrawals. Operating under strict compliance and corporate safety standards, the specialist will drive the optimization of payment success rates and significantly reduce transaction resolution times, thereby enhancing the overall transaction experience for end-users.

Key Responsibilities

• Transaction Monitoring: Monitor and analyze payment transactions across multiple payment service providers (PSPs).
• Issue Investigation: Investigate failed deposits and withdrawals, identifying root causes and recommending solutions.
• Operational Support: Provide real-time operational support to customer service agents regarding payment-related issues.
• Success Rate Optimization: Assist in optimizing payment success rates by recommending alternative payment methods and troubleshooting transaction failures.
• Activity Review: Review customer transaction activity and payment histories to identify processing issues.
• Incident Coordination: Coordinate with internal teams and payment providers to resolve transaction-related incidents.
• Compliance & Standards: Maintain compliance with company procedures and payment processing standards.
• Customer Experience: Contribute to improving customer experience by reducing payment resolution times.

Qualifications & Requirements

• Keen analytical skills and strong operational support capabilities.
• Ability to accurately pinpoint root causes of failed deposits and withdrawals.
• Experience with multiple Payment Service Providers (PSPs) is preferred.
• Strong coordination skills for working with internal technical, risk management, and customer service teams.
• Familiarity with compliance and corporate safety standards in payment processing.
• Proven ability to optimize payment success rates and reduce resolution times.

Compensation & Benefits

We offer a competitive compensation package and strictly adhere to UAE regulations:

• Legal Compliance: Full compliance with all UAE Labour Law regulations and public holidays.
• Salary Package: The salary package includes housing and transportation allowances.
• Administrative Support: Company-provided employment visa and medical insurance.
• Annual flight allowance
• Remuneration: 8,000 AED per month.
• Work Location: Dubai.
• Working Hours: 10:00 – 10:00 (12-hour shift).
• Reporting Line: Payment Service Manager.

How to Apply

If you are interested in this position, please submit your CV in both Chinese and English to our recruitment team via email at [email protected].

Pay: From AED8,000.00 per month.