Jobs

Parent Fee Support Coordinator

Posted:Apr 1

Company Details
Name:Nova Pioneer
Industry: Education Management
Website: http://novapioneer.com/
Description: Nova Pioneer Education Group is a Pan-African independent school network offering preschool through secondary education for students from ages 3 through 19. We prepare the next generation of leaders and innovators through world-class teaching methods with an emphasis on 21st century skills. We estab… Nova Pioneer Education Group is a Pan-African independent school network offering preschool through secondary education for students from ages 3 through 19. We prepare the next generation of leaders and innovators through world-class teaching methods with an emphasis on 21st century skills. We established Nova Pioneer because we believe education should prepare young people to create their future, not just work in it. Nova Pioneer is a launchpad where ambitious young Africans can begin to shape a better future for the continent and the world. We began by asking ourselves the question, "What capabilities will young people need to succeed in and shape the future that they will encounter, and what approaches to education will best develop those capabilities?” All of our founders have extensive backgrounds in education at top institutions across the globe, having studied at universities such as Harvard and Stanford and led education programs for McKinsey and Co., the African Leadership Academy, and top school networks in the US (Excel Academies). Yet at Nova Pioneer we believe that you never stop learning. So we visited and studied leading schools spanning from Singapore to Peru, and the United States to the United Kingdom. We connected with leaders of the cutting-edge education research, and leading thinkers on 21st Century Learning such as Sir Ken Robinson and teachers and atelieristas from Reggio Emilia, the leading global early education model, to name a few. We launched our first school in South Africa in 2014, with the aim of incorporating the best education models in the world, while keeping it as affordable as possible. We’ve since expanded within South Africa, and to Kenya as well - with our first Kenyan school launching in 2015. In all of our schools, we bring in and train top educators to deliver educational excellence in an environment that nurtures our students to uncover their potential and blaze trails in the world beyond our school walls. View more View less
More Jobs from Nova Pioneer
Job Details
Job Type: Full Time
Workplace Type: On-site
Qualification: Diploma
Job Experience: Mandatory
Job Location: Eldoret, Kimumu ward, Moiben, Uasin Gishu County, 30100, Kenya
Closing Date: Undisclosed
Salary: Undisclosed
Other Pay: Benefits
Job Category: Accounting, Finance
Job Description

ABOUT THE ROLE

Key responsibilities for the role include:

Family engagement through email - Zendesk

  • Respond to family emails coming in through Zendesk.
  • Maintain a positive, empathetic and professional attitude towards customers at all times
  • Ensure customer queries are responded to within agreed timelines
  • Escalation of queries that require to 
  • Ensure records of customer interactions, comments, complaints and transactions are maintained

Family engagement on-call - Work lines

  • Answer calls  from parents
  • Maintain a positive, friendly,  empathetic and professional attitude towards customers at all times
  • Ensure family calls are attended to within agreed timelines
  • Ensure records of customer phone  interactions, comments, complaints and transactions are maintained

Family Statement Updates

  • Respond to all statement update requests from families on email and calls offering assurance and progress updates
  • Update all requests for the finance team to update the family statements
  • Escalate any concerns regarding statements updates that present a challenge
  • Closeout all statement requests with families once they have been finalised.

General

  • Support financial clearance and gating at the start of the school term for any students with arrears and who show up to school.
  • Contribute to the ongoing improvement of Nova Pioneer by suggesting and implementing measures that increase productivity, reduce costs and raise customer service levels
  • Achieve and maintain proficiency with the system and tools required to perform duties 
  • Other duties as assigned.

Key responsibilities

  • Family engagement through email - Zendesk
  • Family engagement on-call - Work lines
  • Liaising with Finance for statements updates
  • Other General responsibilities

ABOUT YOU

Skills, Experience & Qualifications required:

  • A Bachelor’s Degree (in Business preferred)
  • CPA (Part I) - Preferred

Core Skills and Competencies

  • Customer service experience is desirable. 
  • Experience in a startup or in a company that gives you significant autonomy and responsibility is a plus!
  • Results-driven: goal-oriented, move fast and take ownership of work.
  • Eager to learn and accepts feedback as a positive step to professional growth
  • They are excited about our organizational culture—and in particular, they are fired up to challenge themselves by embracing mutual vulnerability and a firehose of feedback
  • Ability to treat all confidential information with the utmost professionalism.
619 open positions on Semasocial right now · 26 open positions in Eldoret, Kimumu ward, Moiben, Uasin Gishu County, 30100, Kenya · 42 posted in the last 7 days
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